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Emergency Department Care Quality Ratings

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Emergency Department Care Quality Ratings

Average (median) time patients spent in the emergency department after the doctor decided to admit them as an inpatient before leaving the emergency department for their inpatient room.

For Medical Emergency Call 911

Delays in transferring emergency department patients to an inpatient unit can create more stress for patients and families.
Lower numbers are better.

Genesis 66 Minutes

 
State Average 112 Minutes

 
National Average 134 Minutes

 

Average (median) time patients spent in the emergency department before being sent home

Long stays in the emergency department before a patient is sent home may result in delays in treatment, increased suffering for those who wait, and unpleasant treatment environments.
Lower numbers are better.

Genesis

139 Minutes
State Average

151 Minutes
National Average

169 Minutes

Percentage of patients who left the emergency department before being seen

Patients who leave the emergency department without being seen may be seriously ill, putting themselves at higher risk for poor health outcomes.
Lower numbers are better.

Genesis

1% 
State Average

1%
National Average 2%

 

Percentage of patients who came to the emergency department with stroke symptoms who received brain scan results within 45 minutes of arrival

Patients who suffer from strokes need to receive treatment immediately to lessen the amount of brain damage that can occur.

Higher numbers are better.

Genesis

76%
State Average

74%
National Average 72%

 

Source: Hospital Compare

Data collection periods for all measures/last updated August 27, 2020.

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ThinkFirst Injury Prevention Program

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ThinkFirst Injury Prevention Program

Keep yourself and your family safe on the road, at home and at play with guidance from Genesis HealthCare System’s ThinkFirst Injury Prevention Program. You or your children may see Genesis trauma team members at a school or community educational event that aims to reduce your risk of brain and spinal cord injuries. You’ll also want to explore the following resources to help your loved ones stay healthy and well.

For Medical Emergency Call 911

Stop the Bleed Class

Hopefully, you will never need it. However, just in case, Genesis offers free Stop the Bleed hands-on training classes. The class teaches participants to recognize and stop life-threatening bleeding until a first responder can take over. Stop the Bleed is offered by Genesis Trauma Services as part of a national campaign to train bystanders for emergencies. The classes are held throughout the year. For the next class, view Stop the Bleed category.

Fall Prevention & In-Home Assessments

By reducing your risk of a fall, you lower the likelihood of an injury that requires in-hospital treatment. Falls are the leading cause of injury-related emergency department visits, hospitalizations and deaths for Ohioans 65 and older. Therefore, Genesis offers a free Matter of Balance program designed to help participants learn about fall risk, prevention and safety. For the next session, view Matter of Balance category.

You can also visit STEADY U Ohio to discover simple ways you can help prevent falls at home, in the workplace and in your community. Then, call 740-455-7659 to request a free in-home fall risk assessment. You’ll qualify for a free nightlight or, if someone in your home is at least 65, a free grab-bar installation.

Motor Vehicle Safety

Vehicle crashes are the second-leading cause of traumatic injuries treated at Genesis Hospital. Find out how your family can drive and ride more safely.

Child Passengers

Protect your children by following:

For Follow up or Patient Related Questions

Call 740-455-7670

Teen & Adult Drivers

You and your adolescent driver may benefit from:

Fall Prevention & In-Home Assessments

By reducing your risk of a fall, you lower the likelihood of an injury that requires in-hospital treatment. Falls are the leading cause of injury-related emergency department visits, hospitalizations and deaths for Ohioans 65 and older. Visit STEADY U Ohio to discover simple ways you can help prevent falls at home, in the workplace and in your community. Then, call 740-455-7659 to request a free in-home fall risk assessment. You’ll qualify for a free nightlight or, if someone in your home is at least 65, a free grab-bar installation.

Recreational Safety

Explore strategies for avoiding injuries during outdoor recreation, including biking, driving all-terrain vehicles (ATVs), swimming, boating and playing on playgrounds.

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Trauma Center

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Trauma Center

After a major injury, Genesis Hospital’s designated trauma center could help save your life or a limb. Our location close to your home means you get the timely care you need to improve your outcome, and you’ll recover in a hospital near your loved ones and support system.

For Medical Emergency Call 911

Verified Level III-N Trauma Center

Trust our Level III-N trauma center to quickly:

  • Diagnose your injury
  • Stabilize your condition
  • Provide surgery and intensive care
  • Resuscitate you, if necessary

Board-certified emergency medicine physicians and orthopedic surgeons are available 24/7, so you receive treatment as soon as possible. You’ll also benefit from promptly available general surgeons and neurosurgeons, trauma nurses certified in adult and pediatric life support, pulmonologists and critical care specialists.

You can trust our quality of care because the American College of Surgeons verified that Genesis Hospital has the staff, resources and services required of a Level III trauma

Meet Your Medical Director

Watch Stuart Chow, M.D., trauma medical director, discuss the comprehensive, high-quality care you can expect from Genesis Hospital’s Level III trauma center.

Prevent Serious Injuries

To learn how to reduce your or a loved one’s risk of a traumatic injury, explore Genesis HealthCare System’s ThinkFirst Injury Prevention program.

Trauma Program Staff

Stuart Chow, D.O., Trauma Medical Director

Brandice Alexander, D.O., Assistant Trauma Medical Director

Ashleigh Roshon, Trauma Program Manager

Ginger Smith, Process Improvement Consultant

Kylie Merry,  Advanced Practice Provider

Aaron Hoover,  Advanced Practice Provider

Kathryn Berry, Advanced Practice Provider

Hannah Carey, Advanced Practice Provider

Susan Piecynski, Advanced Practice Provider

Chelsi Fox, Trauma Registrar/Injury Prevention Coordinator

Kelsi Bateson, Trauma Registrar

Emily Powell, Trauma Registrar

Saylor Popadak, Trauma Registrar

Joel Dickinson, Trauma EMS Liaison

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Emergency & Trauma Services

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Genesis Emergency Department

Emergency & Trauma Services

In a medical emergency, you’ll get timely, top-quality care from Genesis Hospital’s Emergency Department. We see more patients than most emergency departments in Ohio, which means your Genesis medical team has the experience to help you achieve the best possible outcome.

For Medical Emergency Call 911

    When to Seek Emergency Care

    Call 911 or ask someone to drive you to the hospital if you experience symptoms or conditions such as:

    • Broken bones
    • Chest pain
    • Major allergic reactions
    • Persistent vomiting
    • Severe burns
    • Signs of stroke
    • Suicidal thoughts
    • Traumatic injuries
    • Trouble breathing
    • Uncontrollable bleeding

    For treatment of minor injuries and illnesses, visit Genesis FirstCare-North or Genesis FirstCare-New Lexington. You’ll benefit from faster, more affordable care, and you won’t need to make an appointment.

    Timely Testing & Treatment

    After arriving at Genesis’ Emergency Department, patients are admitted to our hospital an hour sooner, on average, than patients at comparable hospitals.

    Our Emergency Department speeds your care by:

    • Treating minor conditions in our basic care program, which is available 12 hours a day and leaves rooms in the main Emergency Department for patients with more serious illnesses
    • Keeping a CT scanner and X-ray equipment in the department to give you quicker access to medical tests
    • Practicing immediate bedding, which means that if a room is available, a health care professional will assess the urgency of your condition in your private room
    • Using telemedicine technology to give you 24/7 virtual access to a neurologist during brain and spine emergencies

    Excellent Stroke & Heart Attack Care

    Trust Genesis to give you the right stroke tests and treatments at the right time. Our high-quality care helped us earn Primary Stroke Certification and the American Heart Association and American Stroke Association’s Get With The Guidelines®–Stroke Gold Plus with Target: Stroke Honor Roll Elite and Target: Type 2 Diabetes Honor Roll in 2023.

    If you experience signs of a heart attack or heart failure, you’ll get excellent heart care thanks to Genesis’ skilled staff and advanced technology. We were recognized as one of the Top 50 Heart Hospitals in the United States for 2023 by Fortune Magazine/PINC AI. 

    Multidisciplinary Emergency Team

    Feel confident knowing you have access to Genesis’ full team of emergency medical professionals, including:

    • Board-certified emergency medicine doctors
    • Orthopedic surgeons available 24/7 and dedicated exclusively to the Emergency Department
    • General surgeons
    • Neurosurgeons
    • Pulmonologists
    • Nurse practitioners who specialize in emergency care
    • Nurses certified in adult and pediatric life support and specially trained in trauma services
    • Psychiatric nurses available around the clock
    • Sexual assault nurse examiners (SANEs) who provide medical and psychological support

    Designed for Your Safety & Comfort

    You’ll appreciate our Emergency Department’s:

    • All-private rooms with doors, not curtains
    • Specialized areas for women with obstetric or gynecological (OB/GYN) emergencies
    • Four rooms designed to help patients with symptoms of behavioral health conditions stay safe

    Community Ambulance Service

    In an emergency, Genesis Community Ambulance may take you to the hospital and provide medical care before you get there. You’ll be in the skilled hands of certified emergency medical technicians and paramedics who use advanced technology to help preserve your health.

    Sexual Assault & Domestic Violence Support

    Turn to Genesis for comprehensive, compassionate support after experiencing domestic violence or a sexual assault. Our emergency department team includes registered nurses who have advanced training in caring for the physical and psychological needs of those who’ve experienced sexual assault. To get free information regarding sexual assault or domestic violence, call the Genesis Sexual Assault Program at 740-454-4759.

    Specialities
    Abstract

    In a medical emergency, count on the Genesis medical team for timely, top-quality care. For all medical emergencies, call 911.

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    Neurological Rehabilitation

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    Neurological Rehabilitation

    Whether you've had a brain, neck or back injury or suffered a stroke, our rehabilitation team can help you get back to what you love to do. Our team has served the community for more than 30 years and has the experience, skill and compassion to help you regain your independence.

    Find a Doctor Call Genesis Neuroscience Center

      Stroke

      If you’ve had a stroke, you may have trouble doing the activities you used to do or just doing everyday chores. These activities are addressed in our stroke rehabilitation program.

      Goals are Set

      A therapist will work with you to set specifics based on your needs. The goals may include the following areas:

      • Self-care, communication, mobility skills and balance retraining
      • Swallowing/dysphagia evaluation and treatment
      • Home management
      • Community reintegration
      • Evaluation of potential to return home
      • Individualized team-based discharge planning

      Your involvement as a family member is very important to your loved one’s recovery process.

      For more information on inpatient stroke rehab, call 740-454-4621. For more information on outpatient stroke rehab, call the Genesis Outpatient Rehabilitation at 740-455-5151. 

       

      Back and Neck

      If you've had a back or neck injury, reducing pain and getting back to your daily routine is at the top of your list. Our back and neck rehab therapists can help you do just that. Your injury requires specialized treatment, and the therapist will work with you to develop a plan to get you back into life through a variety of treatment techniques.

      • McKenzie Method®: A successful treatment used to reduce pain and increase strength through a series of exercises taught by therapists trained in the method.
      • Dry needling: Dry needling is a treatment that healthcare providers, including physical therapists, use for pain and movement issues. With this technique, a provider inserts small, thin needles into or near a trigger point. The needles stimulate the muscles and cause them to contract or twitch. This helps to relieve pain and improve range of motion.
      • Graston technique: Graston Technique is a soft tissue mobilization technique with special instruments used to perform a form of manual therapy by trained physical and occupational therapy providers. The instruments are a special ergonomic stainless-steel tool used to gently massage and scrape sections of the skin. This technique is used to break down scare tissue as well as stretch connective tissue and muscle fibers. Graston technique is used through muscles, tendons and ligaments and on wide variety of acute and chronic conditions.

      For more information on back and neck rehab, call (740) 455-5151 or (877) 455-5151.

       

      Brain Injury

      The brain injury rehabilitation program is designed for patients with non-traumatic or traumatic brain injuries and their families. The therapists work with the family to help the brain injury survivors reach their highest possible level of functional independence.

      Goals are Set

      Specific goals are established for your loved one, based on needs, and may include the following areas:

      • Self-care, communication, mobility skills and balance retraining
      • Management of swallowing deficits
      • Developing effective coping strategies
      • Home management
      • Community reintegration
      • Evaluation of potential to return home
      • Individualized team-based discharge planning

      Your involvement as a family member is very important to your loved one’s recovery process. Family education programs are offered for stroke patients and their caregivers, providing information about cause of strokes, risk factors and stroke recovery processes.

      Call us for more information on stroke rehab

      Call Inpatient Stroke Rehab: 740-454-4621 Call Outpatient Stroke Rehab: 740-455-5151
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      Neurosciences Tests & Treatments

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      Neurosciences Tests & Treatments

      Timely, accurate diagnosis and treatment are key to a successful recovery. Genesis has the technology and highly trained, experienced staff to recognize symptoms of a neurological problem, make a timely diagnosis and provide interventional treatment to lead to the best outcome.

      Find a Doctor Call Genesis Neuroscience Center

        Neurodiagnostic Testing
        • Carotid angiography
        • Carotid Doppler
        • Cerebral angiography
        • CT scans
        • Diffusion-weighted MRI
        • EEG
        • EKGs
        • EMG
        • MRA
        • MRI
        • Myelography
        • Sleep Diagnostic Studies
        • Transcranial Doppler
        Treatments and procedures
        • Aneurysm clipping
        • Balloon angioplasty for vasospasm
        • Cerebrovascular embolization
        • Kyphoplasty
        • Laminectomy/discectomy
        • Occupational Therapy
        • Physical Therapy
        • Speech Therapy
        • Spinal fusion
        • tPA
        • Vagus Nerve Stimulator Management
        • Vertebroplasty
        • Abdominal Lumbar Interbody Fusion (A-LIF)
        • Anterior Cervical Discectomy
        • Carpal Tunnel Releases (Open and Endoscopic)
        • Craniomities for Tumors
        • Direct Lateral Interbody Fusions (D-LIF)
        • Minimally Invasive Microdiscectomy (METRX procedure)
        • Radio-frequency thermal rhizotomy for trigeminal neuralgia
        • Radio-frequency Trigeminal procedures
        • Spinal Cord Stimulators
        • Spinal Decompression (lumbar and cervical)
        • Spinal Fractures (odontoid),
        • Tethered Cord Release
        • Transphenoidal Resection for Pituitary Tumors
        • Ulnar Nerve Transpositions
        • VP Shunts
        • X-stop Lumbar Decompression 
        State Of the Art Equipment
        • Stealth Neuro Navigation System
        • AXIS table
        • Jackson table
        • Advanced crani and spine microscopes
        Rehabilitation

        Our rehabilitation team has helped individual regain independence after a neurological problem for decades. Learn more about the special rehab programs for neurological problems.

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        Genesis Neuro Patients Share Their Stories

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        Genesis Neuro Patients Share Their Stories

        The Genesis Neuroscience team has brought relief to many patients that suffer from brain and spine conditions. You can count on our interdisciplinary team of board-certified specialists.

        Find a Doctor Call Genesis Neuroscience Center

        Learn how patients' lives have improved after receiving treatment from the Genesis Neuroscience team.

        Featured patient Story

        Woman Has Brain Surgery After 'False-Alarm Stroke' Reveals Brain Tumor

        Mary Hoover, a native resident of Zanesville, was at a doctor's appointment and reported that she couldn't move her left hand and left leg. Then, when asked to write her name, all she could manage was a scribble.

        View more patient stories

        Supporting Health Care in Our Communities

        The Genesis HealthCare Foundation is here to promote charitable support for Genesis HealthCare System.

        Ways you can help
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        Stroke Care

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        Stroke Care

        When you experience stroke symptoms, count on Genesis HealthCare System for timely, expert care that could help save your life.

        Find a Doctor Call Genesis Neuroscience Center

        Recognized for Excellent Stroke Care

        Genesis HealthCare System holds Primary Stroke Certification from the Accreditation Commission for Health Care (ACHC). So rest assured that we can stabilize and treat acute stroke, provide acute care, and administer the clot-dissolving medication tPA and other treatments safely and efficiently.

        Also, Genesis Hospital adheres to rigorous criteria to receive the American Heart Association/American Stroke Association’s Get With The Guidelines®–Stroke Quality Achievement Awards annually. That means you can feel confident you’ll receive the best treatment according to national standards.

        Stroke Specialists Available

        Telemedicine is a technology enabling you to get faster treatment by specialists. You get 24/7 access to stroke specialists because Genesis Hospital has Access TeleCare. The technology enables a neurologist to see, hear and talk to you and your family using video conferencing, which means you may be able to stay close to home for all the stroke care you need. But if you’d benefit from transfer to another hospital, our telemedicine technology lets treatment start sooner, improving your outcome.

        Stroke Rehabilitation

        After a stroke, neurological rehabilitation helps you regain skills in self-care, mobility and communication. You’ll also learn how to prevent strokes.

        Stroke Support Group

        Genesis offers a stroke support group to help stroke survivors, family members and caregivers share ideas and learn from others. 

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        Back Pain Treatment Center

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        Back Pain Treatment Center

        If you live with persistent back, neck or limb pain, you could have a spine condition. Ask the specialists at the Genesis Back Pain Treatment Center for help relieving your symptoms and staying as active and independent as possible. Call the Back Pain Treatment Center toll-free 855-893-BACK (2225) or 740-586-6577.

        Find a Doctor Call Genesis Neuroscience Center

          Conditions We Treat

          Get care for a broad range of spine-related conditions, including:

          • Cervical and lumbar myelopathy
          • Cervical and lumbar radiculopathy
          • Degenerative disc disease
          • Lumbar spinal stenosis
          • Neck and lower back pain
          • Sciatica
          • Spinal arthritis
          • Spinal cord compression or injury
          • Spinal deformity
          • Spinal fracture
          Symptoms of a Spine Condition

          In addition to muscle discomfort, signs of spinal conditions include shooting nerve pain, weakness, numbness, tingling, difficulty walking and incontinence. Symptoms can be:

          • Acute – Lasting up to six months and caused by an injury or disorder such as a strain, sprain, slipped disc or arthritis
          • Recurrent – Happens again and again
          • Chronic – Lasts longer than six months and worsens over time
          Diagnostic Testing

          Your doctor may request an imaging procedure, lab test or nerve conduction study (electromyogram, or EMG) to diagnose your condition. Our Care Management Consultant will help you schedule tests, get authorization from your insurance company and schedule a follow-up appointment at the center.

          Treating Back Pain

          Whenever possible, your personalized treatment plan will begin with conservative, nonsurgical methods such as:

          • Rehabilitation – Includes the McKenzie Method of physical therapy, hot and cold therapy, gentle electrical stimulation, therapeutic ultrasound, exercise, assistive devices and other methods to relieve pain and improve function
          • Lifestyle changes, such as smoking cessation, weight loss and stress management
          • Pain management

          We aim to help you return to your daily activities without heavy reliance on pain medication.

          Depending on your diagnosis, your doctor may refer you to a neurologist or neurosurgeon. In this case, our Care Management Consultant will work with the specialist to stay informed of your progress and update your primary care physician.

          Back Pain Team

          You get coordinated care from a multidisciplinary team of medical professionals, including:

          • Neurologists
          • Pain management physicians
          • Physiatrists (physical medicine and rehabilitation doctors)
          • Physical therapists
          • Occupational therapists
          • Surgeons
             
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          Neurosciences

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          Neurosciences

          Neurosciences

          If you’re among millions of Americans who experience a brain or spine condition, turn to Genesis HealthCare System for help. Count on the interdisciplinary team of board-certified specialists at our nonprofit, mission-driven facility to help you improve your quality of life.

          Find a Doctor Call Genesis Neuroscience Center

          At the Genesis Neuroscience Center, you’ll find all the care you need in one convenient location, including:

          • Diagnostic imaging
          • Neurology
          • Neurosurgery
            Neurological Conditions We Treat

            Ask an experienced Genesis neurologist or neurosurgeon for a diagnosis and treatment of nervous system conditions such as:

            • Acquired brain injury
            • Alzheimer's
            • Back and neck pain
            • Bell’s palsy
            • Migraines
            • Multiple sclerosis
            • Carpal tunnel syndrome
            • Degenerative disc disease
            • Epilepsy
            • Guillain-Barre syndrome
            • Nerve compression syndrome
            • Parkinson's disease
            • Seizures
            • Sleep disorders
            • Spinal cord injury
            • Stroke

            Rapid Response to Brain & Spine Emergencies

            After you come to the emergency department with a serious injury, you’ll get care from a skilled trauma team and other professionals experienced in recognizing and responding to neurological problems. You’ll also benefit from a critical care or acute care physician who is always onsite to quickly treat patients with brain or spine conditions.

            Resources for Those with Memory Impairment

            In Ohio, there are options to assist those with Alzheimer’s disease and other neurological conditions. MemoryCare.com offers a guide to these resources. MemoryCare.com’s mission is to support older adults living with memory impairment and their families by using the latest, data-driven research and collaborating with memory care experts to provide resources that are accessible to all who are in need. Whether you are in the early stages of memory or cognitive impairment or care for a loved one in the later stages, MemoryCare.com has tools that can help.

            Specialities
            Abstract

            Our experienced neurologists and neurosurgeons provide specialized neuroscience services to patients who have a brain or spinal condition.

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