Patients’ Rights, Responsibilities & Non-Discrimination Policies
When you receive care at Genesis, you have certain rights and responsibilities. We want you to feel informed and supported every step of the way.
If you have questions, concerns or feedback, our Patient Experience team is here to help. Call 740-454-5946 or dial 7-1-1 for relay services.
Your rights as a patient
You have the right to be involved in your care and feel informed every step of the way. At Genesis, we respect your choices and support you in making decisions about your health.
You have the right to take part in decisions about your care. This includes understanding your health, asking questions and helping plan your treatment.
You may accept or refuse treatment, and you can choose someone you trust to help make decisions if needed. You can also ask that your doctor or a family member be notified of your hospital stay.
You have the right to share your wishes for future care through an advance directive, in accordance with §489.100 of 42. Our team will honor and follow your choices as part of your care.
You have the right to receive care in a safe, clean and respectful environment. This includes being free from abuse, harassment or unnecessary restraints.
You have the right to privacy and to know how your information is used. At Genesis, we protect your personal health information and keep your records confidential.
You have the right to see and request your medical records. We will work to provide this information in a timely way and make the process as simple as possible.
You may be asked to take part in research or special studies. You have the right to say yes or no, and your care will not be affected by your decision.
You have the right to know who is caring for you. This includes understanding their role and being informed if there are changes in your care team.
If you need to be moved to another unit or facility, you have the right to know why and to understand your options.
You have the right to receive information about the cost of your care. When possible, we can provide itemized details and help you understand your bill.
You have the right to care that supports your comfort. Our team will work with you to manage pain as effectively as possible.
Your responsibilities as a patient
You play an important role in your care. By working together, we can help you get the best possible results.
Provide complete and accurate information about your health, including any changes you notice. This helps your care team make the best decisions for you.
Share your billing and insurance information so we can process your care correctly. Please follow your insurance requirements and pay any balances as soon as you are able.
Let your care team know if you are in pain. Ask questions about what to expect and the options available to help manage your comfort.
Help create a comfortable space for everyone by respecting other patients, their visitors and hospital property.
Follow your treatment plan and ask questions if something is unclear. Your involvement plays an important role in your recovery.
Help us keep everyone safe by following hospital guidelines, including our tobacco-free policy.
Treat Genesis team members with kindness and respect. We’re here to support you and provide the best care possible.
Please take steps to protect your personal items during your stay. Genesis is not responsible for lost or stolen belongings.
If something is unclear, please ask. We want you to feel informed and comfortable with your care.
We are committed to providing a safe and supportive space for everyone. We ask all patients and visitors to avoid behaviors that may disrupt or harm others.
If needed, further action may be taken to protect the safety of patients, visitors and team members.
For more details, you can review our Patients and Visitors Code of Conduct.
Concerns or questions
We want to make sure you feel heard and supported. If you have a question or concern, we’re here to help.
Start by speaking with your nurse, doctor, social worker or unit manager. Most concerns can be resolved quickly at this level.
Additional support and resources
If you still need help, you can contact the Office of Patient Experience at 740-454-5946. A team member will listen, answer your questions and help you work through any concerns.
If you feel your concern needs further review, you may contact:
Ohio Department of Health: 1-800-342-0553
Your visitation rights
You should be able to feel supported during your stay. At Genesis, we welcome family and friends as part of your care and comfort.
Choose your visitors
You have the right to choose who visits you. This can include a spouse, partner, family member or friend.
You may also choose to limit or stop visits at any time.
We welcome all visitors and treat everyone with respect, regardless of background or identity.
Choose a support person
You can choose a support person to be with you during your stay. This person can help support you and, if needed, help communicate your wishes.
Your support person can be anyone you trust and does not need to be a legal decision-maker.
When visits may be limited
Your care and safety come first. In some cases, visits may be limited or restricted, such as:
- When visits affect your care, rest or privacy
- When visits affect other patients
- When safety or behavior is a concern
- For infection control reasons
- If restricted by a legal order
- If you or your support person requests limits
Some units, like Behavioral Health, Critical Care and Maternity, may have additional guidelines.
Non-discrimination policy
You deserve to be treated with respect and fairness. At Genesis, we provide care for all patients, without discrimination.
We do not treat people differently based on disability, health condition or personal background. We also make reasonable adjustments to support patients with disabilities and ensure clear communication during their care.
Need help or have concerns?
If you have questions or concerns about this policy or your care, we’re here to help.
- Call the Office of Patient Experience at 740-454-5946 or the Compliance Hotline at 740-454-5555.
- For relay services, dial 7-1-1.