How Genesis is responding to COVID-19

Throughout COVID-19, Genesis has quickly developed new ways to safely care for you. Our team of experts frequently collaborated with health officials and organizations to analyze countless methods for providing the safest care and environments for our patients, staff and visitors. We increased the frequency of our already vigorous cleaning practices, implemented protocols for wearing face masks, social distancing and frequent hand-washing. Throughout the pandemic, we continually adapted to overcome new challenges by offering new services and ways to obtain care.

Throughout the pandemic and as we move forward, our commitment to providing safe care remains constant.

    Genesis continues to require patients, visitors and employees to wear facemasks due to the presence of COVID-19 in our community. This continuation of preventative measures is in keeping with the Centers for Disease Control and Prevention (CDC) guidelines for healthcare facilities. The policy remains in effect for all Genesis facilities, such as Genesis Hospital, Genesis HealthPlex, Genesis Perry County Medical Center, the Physician Pavilion and physicians' offices.

    If you think you are experiencing symptoms of COVID-19:

    • Call your doctor.
    • If you do not have a doctor or your doctor is not available, call the Genesis COVID-19 Clinic at (740) 297-8610.
    • Patient registration will be required; co-pays will be waived.
    • Testing will be ordered if appropriate.

    On-demand Genesis COVID-19 Clinic hours:

    • Monday through Friday: 8 a.m. - 4:30 p.m.
    • Hours may adjust according to need.
    • For questions after these hours, you may call the Genesis NurseLine at 740-455-4949.

    This is a precautionary measure to help prevent the spread of COVID-19.

    Patients With a Physician's Order for COVID-19 Testing

    • Go to Genesis FirstCare North, 2800 Maple Ave., Zanesville.
    • Park in area designated by signs and call the phone number on the sign to complete registration.
    • You will be given instructions on the next steps to take, which include:
      • Staying in your vehicle.
      • Following instructions on the drive-through testing process outside FirstCare North building.

    Symptomatic Patients Without a Physician’s Order for COVID-19 Testing 

    • Go to Genesis FirstCare North, 2800 Maple Ave., Zanesville.
    • Park in area designated by signs and call the phone number on the sign to complete registration.
    • You will be given instructions on the next steps to take, which include:
      • Staying in your vehicle until you are called for your visit.
      • After you are called, you will enter the modular building outside FirstCare North to complete your visit.

    Option for Patients Without a Family Doctor

    • Call the Genesis COVID-19 Clinic
      • (740) 297-8610
      • Hours are Monday through Friday, 8 a.m. to 4:30 p.m.
      • After Hours: Call the Genesis NurseLine at (740) 455-4949
    • You will be screened during the phone call and given instructions on next steps.

    Mask Required

    When you arrive at a Genesis HealthCare System location for any reason, you can be assured we are taking additional steps to ensure your visit is safe and comfortable. Here is what you can expect and how you can prepare.

    • If you are scheduled for a test or procedure or have been asked to come at a specific time, please arrive at least 15 minutes early to allow time for the screening process.
    • Regardless of the reason you are coming to a Genesis location, we ask that you wear a mask when you arrive and for the duration of your visit. If you don’t have one, a disposable surgical mask will be given to you.
    • Upon your arrival, staff will welcome you and guide you through our screening process, which includes COVID-19 symptom questions and temperature check.
    • To protect you and others, all hospital staff are wearing masks; some staff will also wear additional personal protective equipment (PPE) when appropriate.
    • You’ll also notice our waiting areas have been arranged to allow for social distancing

    Genesis First CareNorth offers COVID Swabbing and COVID Symptom Assessment Clinic 7 days a week.

    COVID Swabbing and COVID Symptom Assessment Hours of Operation:

    Monday - Friday: 8:00 a.m. - 8:00 p.m.

    Saturday - Sunday: 10:00 a.m. - 8:00 p.m.

    Virtual/Telehealth COVID Symptom Assessment Hours of Operation:

    Monday - Friday: 7:30 a.m. - 4:30 p.m.

    General Guidance
    • Two visitors for patients except for the circumstances below
    • No visitors for COVID-19 positive patients, patients in quarantine or patients under investigation for COVID-19. 
    • All visitors must wear a mask at all times during their visit.
    • All visitors must practice social distancing of at least 6 feet at all times.
    • Visitors with fever, cough, shortness of breath, chills and shaking, muscle pain, headache, sore throat or loss of taste and smell will not be permitted to visit.
    • Valet parking is available.
    Emergency Department Patients
    • Two visitors for patients not suspected of having COVID-19. 
    • No visitors are allowed for patients suspected of having COVID-19.
    • All visitors must wear a mask at all times during their visit.
    • All visitors must practice social distancing of at least 6 feet at all times.
    • Visitors with fever, cough, shortness of breath, chills and shaking, muscle pain, headache, sore throat or loss of taste and smell will not be permitted to visit.
    • NOTE: Depending on the number of patients and visitors currently in the Emergency Department, visitation may be temporarily suspended. 

    Labor & Delivery, Post-Partum Patients

    • Patients may have two visitors. 
    • No one under the age of 18 is permitted unless the father is under 18.
    • No restrictions on visitor hours.
    Pediatric Unit Patients
    • Patients may have two visitors to include mother, father and/or guardian.
    End of Life Situations for Hospitalized Patients
    • Patients may have three visitors. There is no restriction on hours.
    • Children who are 2 years of age and older and are able to remove the mask without assistance may visit patients. They are required to wear a mask while in the hospital.
    • Visitors for confirmed or suspected COVID-19 patients will be given an N95 mask.
    Morrison House - Hospice
    • Patients may have three visitors. There is no restriction on hours.
    • Patients with confirmed or suspected COVID-19 are not permitted visitors unless approved by Hospice staff. If approved, visitors will be given an N95 mask.
    • Children who are 2 years of age and older and are able to remove the mask without assistance may visit patients. They are required to wear a mask while onsite.
    Physician Offices/Outpatient Departments
    • One visitor is permitted. 
    • Cancer Care Center patients may have one visitor in the chemotherapy treatment area and two visitors for physician appointments. No visitors are permitted in the radiation treatment area. 
    Surgical/Procedural Patients
    • One visitor is permitted to accompany patients for their surgery/procedure. The visitor will be permitted to come into the hospital with the patient for the registration process and the preparation of the surgery/procedure.
    • When a patient is in surgery/procedure, the visitor will be asked to wait in the Surgery Lounge/Main Lobby area until the patient is finished. The visitor will speak with the physician for updates and instructions from surgery/procedure.
    • For a patient who will be discharged home the same day as the surgery/procedure, the visitor may remain in the Surgery Lounge/Main Lobby area until the patient returns to Pre/Post and may stay with patients in his or her room until discharged.

    We are temporarily suspending in-person medical records requests at the Grange Building and billing questions at the Genesis Resource Center. If you need copies of your medical records or have questions related to your bill, we have the following options available:

    • For any billing questions/inquiries, please call (740) 454-4335 or send an email to billingquestions@genesishcs.org
    • If you are a patient in need of your medical record for personal use, please use MyChart. If MyChart cannot be utilized, please call (740) 454-5905 to make other arrangements.
    • If you are a patient requesting your record to take to another provider visit outside of Genesis, please have your new provider call Health Information Management at (740) 454-5905. Records will be sent directly to the provider.

    As your community healthcare partner, Genesis HealthCare System is offering complimentary tools, guidance and support as you deal with the new landscape of COVID-19. We’re here to help you navigate the employee challenges, such as:

    • Establishing screening protocols
    • Monitoring employees in the workplace
    • Managing/tracking symptomatic employees and possible exposures
    • Facilitating successful return to work for your employees

    Contact Genesis Employer Solutions for resources and information.

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