How Genesis is responding to COVID-19

 

 

Throughout COVID-19, Genesis has quickly developed new ways to safely care for you. Our team of experts frequently collaborated with health officials and organizations to analyze countless methods for providing the safest care and environments for our patients, staff and visitors. We increased the frequency of our already vigorous cleaning practices, implemented protocols for wearing face masks, social distancing and frequent hand-washing. Throughout the pandemic, we continually adapted to overcome new challenges by offering new services and ways to obtain care.

Throughout the pandemic and as we move forward, our commitment to providing safe care remains constant.

    Genesis continues to require patients, visitors and employees to wear facemasks due to the presence of COVID-19 in our community. This continuation of preventative measures is in keeping with the Centers for Disease Control and Prevention (CDC) guidelines for healthcare facilities. The policy remains in effect for all Genesis facilities, such as Genesis Hospital, Genesis HealthPlex, Genesis Perry County Medical Center, the Physician Pavilion and physicians' offices.

    When you arrive at a Genesis HealthCare System location for any reason, you can be assured we are taking additional steps to ensure your visit is safe and comfortable. Here is what you can expect and how you can prepare.

    • If you are scheduled for a test or procedure or have been asked to come at a specific time, please arrive at least 15 minutes early to allow time for the screening process.
    • Regardless of the reason you are coming to a Genesis location, we ask that you wear a mask when you arrive and for the duration of your visit. If you don’t have one, a disposable surgical mask will be given to you.
    • Upon your arrival, staff will welcome you and guide you through our screening process, which includes COVID-19 symptom questions and temperature check.
    • To protect you and others, all hospital staff are wearing masks; some staff will also wear additional personal protective equipment (PPE) when appropriate.
    • You’ll also notice our waiting areas have been arranged to allow for social distancing
    General Guidance
    • Patients who are positive for COVID-19 may have one visitor with no restrictions on time of day. Patients with COVID-19 who are at the end of life or in hospice in Genesis Hospital may have unlimited visitation. Visitors must be 18 years or older and must wear the Personal Protective Equipment (PPE) that Genesis provides.
    • All other inpatients have no restrictions on the number and age of visitors and hours unless specified for the circumstance and/or the unit. 
    • All visitors must wear a mask at all times during their visit.
    • Visitors with fever, cough, shortness of breath, chills and shaking, muscle pain, headache, sore throat or loss of taste and smell will not be permitted to visit.
    • Valet parking is available.

    Critical Care Unit (CCU)

    • A visitation guide is provided for each individual patient based on their specific situation. In general, up to four visitors ages 12 and older are welcome at a time from 8 a.m. to 9 p.m.
    Emergency Department Patients
    • All non-COVID symptom patients including basic care patients may have two visitors with no restriction on age or time of day.
    • One visitor is allowed for patients with COVID-19, or suspected of having COVID-19. The visitor will be required to wear personal protective equipment provided by Genesis. 
    • All visitors must wear a mask at all times during their visit.
    • Visitors with fever, cough, shortness of breath, chills and shaking, muscle pain, headache, sore throat or loss of taste and smell will not be permitted to visit.
    • NOTE: Depending on the number of patients and visitors currently in the Emergency Department, visitation may be temporarily suspended. 

    Labor & Delivery

    • Patients may have two visitors. 
    • No restrictions on visiting hours.
    • If the father is COVID-positive, he may be present for the delivery and post-partum, he will need to wear an N-95 mask, and he must limit movement within the building.
    • Labor and Delivery Triage Outpatients: All non-COVID symptom patients may have one visitor while in OB triage with no restriction on time of day, must be 18 or older.
    • Labor and Delivery Outpatients in a Bed: One visitor no restrictions on hours, must be 18 or older

    Special Care Nursery

    • Visitation is limited from 7 to 8 a.m. and 7 to 8 p.m. 
    • All visitors must be free of signs & symptoms of illness (cough, fever, sore throat, body aches, vomiting, diarrhea).
    • Any parent/visitor who smokes will be required to wear a cover gown when holding infants.

    Post-Partum Patients

    • The main support person may stay the night, no one under 18 may stay the night except for father of the baby, if applicable.
    • No visitors under the age of 18 except for the father of the baby.
    Pediatric Unit Patients
    • Patients may have two visitors to include mother, father and/or guardian.
    End of Life Situations for Hospitalized Patients
    • Patients may have three visitors at any time and may switch out. There is no restriction on hours.
    • Children who are 2 years of age and older and are able to remove the mask without assistance may visit patients. They are required to wear a mask while in the hospital.
    • Designate one visitor as a point of contact that will be notified with any updates.
    • Any priest or clergy coming in from a local church will follow the same process as family.
    • Visitors for confirmed or suspected COVID-19 patients will be given personal protective equipment provided by Genesis.
    Morrison House - Hospice
    • Patients may have unlimited visitors with no restriction on age limit.
    • Visiting hours are available 24/7.
    • Confirmed or suspected COVID-19 visitors will be required to wear personal protective equipment provided by Genesis.
    Physician Offices/Outpatient Departments
    • One visitor is permitted. 
    • Cancer Care Center patients may have one visitor in the chemotherapy treatment area and two visitors for physician appointments. No visitors are permitted in the radiation treatment area. 
    Surgical/Procedural Patients
    • Two visitors are allowed.
    COVID-Positive Patients Transferring from Med/Surg to Critical Care Unit (CCU)
    • Visitation prior to transfer to CCU, the patient may have two visitors at a time for a short visit (maximum of 6 visitors total).
    • Visiting hours are available 24/7.
    • All visitors will be given an N95 mask, gown, goggles and gloves to wear.
    • Staff may call Patient Experience at ext. 5025 or 5085 Monday through Friday for a patient experience staff member to assist with visitation or Spiritual Care at ext. 5859 Monday through Friday or after hours call the hospital operator and ask for the chaplain to be present for family support.

    We are temporarily suspending in-person medical records requests at the Grange Building and billing questions at the Genesis Resource Center. If you need copies of your medical records or have questions related to your bill, we have the following options available:

    • For any billing questions/inquiries, please call (740) 454-4335 or send an email to billingquestions@genesishcs.org
    • If you are a patient in need of your medical record for personal use, please use MyChart. If MyChart cannot be utilized, please call (740) 454-5905 to make other arrangements.
    • If you are a patient requesting your record to take to another provider visit outside of Genesis, please have your new provider call Health Information Management at (740) 454-5905. Records will be sent directly to the provider.

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