Because you still need your doctor
You have health needs other than COVID-19, and our primary care and specialist doctors are ready to care for you in person or virtually over a phone or video visit. Virtual visits are just one of the new options we have implemented to keep you healthy.
If you need to see your doctor, call their office. They will determine the safest method for your appointment. This might be an in-office appointment, or a virtual phone or video appointment for routine needs.
If you need to come to one of our practices or the hospital, we have multiple procedures in place to make your visit safe.
If you don’t have a doctor, call OneCall at (740) 455-7500, and we will connect you to a family doctor.
If you think you are experiencing symptoms of COVID-19 and your doctor is not available, you can call the Genesis COVID-19 Clinic at (740) 297-8610.
During this time, please follow all COVID-19 prevention tips.
Everything you need to know about virtual visits
Prefer to have your doctor’s appointment from your couch? Check. Want to have a doctor’s visit from your office during lunch? No problem. Virtual visits are convenient and save you time. Have questions? We have answers. View our Virtual Visit Infographic here.
Virtual Visit FAQ's
A virtual visit is a doctor’s appointment over your phone, tablet or computer. It can be a voice or video call.
Virtual visits save you time and are convenient. You don’t have to get children into the car to drive across town when one of them has a fever. You don’t have to leave work when you want to discuss something with your doctor. Virtual visits allow you to receive treatment from your home, office, or just about anywhere.
You should expect the same high level of care that you always receive from Genesis HealthCare System. You may be asked to provide your temperature, weight, heart rate, pictures or more. Before the visit, please make sure your connection is good, and the location is quiet and well-lit if you have a video visit.
Virtual visits are a great way to receive healthcare, and once you try them, you may always want to have them. However, there are times when your doctor should see you in person. If you have a need, contact your doctor’s office, and they will determine the best method for your appointment.
Virtual visits have been in use for years and are a common solution for treating patients in areas without easy access to healthcare.
Many insurance plans have expanded to cover virtual visits. Before having an appointment, please check with your insurance company.
Schedule a video or virtual visit using MyChart
Video visits on MyChart, your electronic health record, provide a safe and convenient option to see your family doctor or a specialist. You can be assured your medical information is private and secure when you have a video visit through MyChart. Call your doctor to see if a video visit is right for you.
Sign up for MyChart
If you haven't signed up for MyChart, now is the time. It's easy to do from your computer or mobile device. Follow the simple instructions to get started.