Patients’ Rights, Responsibilities & Non-Discrimination Policies
When you're a patient at Genesis, you have certain rights and responsibilities. Individuals with questions, concerns or complaints about this policy or the provision of services may contact Genesis’ Patient Experience department at (740) 454-5946 or firstname.lastname@example.org or its Corporate Integrity hotline at (740) 454-5555. For TDD and TTY, contact the State Relay by dialing 7-1-1 or (800)-750-0750.
Patient Rights & Responsibilities (PDF)
As a patient you have the right to the following:
Receive quality medical care.
You have the right to receive medical care no matter your race, sex, religion, beliefs, sexual orientation, country of birth, age, disability, ethnicity, or source of payment.
Be treated with dignity and respect.
You have the right to receive care in a safe setting free of all forms of abuse, harassment, threats, discrimination, neglect, and/or revenge from those providing care to you. This includes your right to be restraint free as possible. Restraints are used only to protect patients from harming themselves or others.
Have your values and beliefs respected.
You have the right to receive spiritual care. Please let us know if you have cultural or religious practices that need to be part of your care. You also have the right to have your personal items respected.
Have accessibility services.
This includes having an interpreter or other form of communication if needed. You may access other services that Genesis HealthCare System offers, such as TTY machines, amplifiers, and other devices that can aid in improving communication.
Have visitors of your choice.
You have the right to have visitors and communication with family and friends as long as there is no interference with your patient care or other patients’ care. You have the right to not have visitors restricted, limited, or denied based on their race, color, national origin, religion, sex, gender identity, sexual orientation, or disability. If there are any restrictions you have the right to a full explanation. When restrictions are needed they are determined through patient and family participation.
Know who is caring for you.
You have the right to know who is caring for you and what their position is at the hospital. Please ask those caring for you for their name and line of work and the role they will be taking in your care. You have the right to know why there are any changes of the staff involved in your care. You have the right to be informed of business relationships between Genesis HealthCare System and other people or organizations participating in your care.
Complete Advance Directives.
You have the right to complete advance directives that can include a living will, do not resuscitate (DNR) order, and health care power of attorney (HCPOA). The HCPOA allows you to identify another person to make decisions about your care if you are not able to. This also includes your decisions on organ and tissue donations and to have your family given the right to informed consent for donations. You have the right to be informed of Hospice Services that may be available for you and your family. You may ask for help to complete an advance directive.
You have the right to protective services.
This includes, but is not limited to, guardianship and advocacy services.
Report concerns regarding care and safety.
You have the right to report concerns or complaints about your care and safety and receive help to resolve your concerns.
Participate in decisions about your care.
You have the right to be given enough information including knowing the risks, benefits, and other options for treatment so that you can make informed decisions about your care, treatment, transfers, and services, including refusing treatment, (except in emergency situations). You have the right to have family/representative involved (as allowed by law) in care decisions when fitting. You have the right to refuse or have withdrawn life-sustaining treatment.
Receive information about the cost for your treatment and payment options.
You have the right to request to examine your bill and receive an explanation of charges within the guidelines of your payment source. You have a right to know the source of repayment for services provided to you and of any limitations that may be placed upon your care. If you have questions, you may request to talk to a financial assistance counselor.
Choose whether or not you want to be part of clinical trials or research programs.
If you are asked to participate you will be provided with an explanation of procedures, benefits, potential discomforts, and risks. Refusal will not alter your right to service.
Have your pain evaluated and managed.
Your health care team will ask about your pain and will help you with pain management. You have the right to have your pain treated as effectively as possible.
Consult the Ethics Committee of Genesis HealthCare System.
They are available if needed to work towards a resolution of conflicts in care or treatment decisions. To do so, ask a care provider to assist you.
Expect personal privacy.
You can expect personal privacy in care discussions, exams, and treatments.
Keep your medical records private.
You have the right to have your medical records and plans for your care kept private. Your medical records will not be given to anyone without your consent, except when required by law or by your insurance plan.
See your medical record.
Your doctor can review your medical record with you in the hospital, if you ask. You have the right to access information contained in your medical records within a reasonable time frame. The hospital must not frustrate the legitimate efforts of individuals to gain access to their own medical records and must actively seek to meet these requests as quickly as its record keeping system permits. After you leave the hospital, you can call the office of Health Information Management to get your records. You can ask for changes or corrections to your record based on laws and rules.
Notification of Admission.
You have the right to have a family member/representative of your choice or your physician informed promptly of your admission to Genesis Hospital at your request.
As a patient you are expected to have the following responsibilities:
Give your doctors and others treating you full information about your health and any changes you have to your condition.
Billing and insurance information.
To provide all billing information needed for payment of services; to follow all insurance regulations necessary to maintain coverage; and any charges from service as promptly as possible.
To ask your doctor/nurse what to expect regarding your pain, pain management, and pain relief options. It is also the patient’s responsibility to inform nursing staff of when pain first begins by describing the type of pain and the pain location.
Respect patients and property.
To respect the rights of other patients in regard to visitors, property, noise, and anything else that may bother another patient.
To participate in and follow the treatment plan recommended by your physician and health care team. If you do not follow it, all goals may not be met.
Follow Genesis rules.
To follow the rules of Genesis HealthCare System. For example: No smoking or use of tobacco products is allowed inside or outside the hospital building by patients, visitors, and staff.
Respect Genesis staff.
To treat staff with thoughtfulness, respect, and dignity.
Secure personal belongings.
To arrange for the security of all personal property. Genesis HealthCare System is not liable for lost or stolen items.
To ask questions when anything is not understood.
Patient Rights & Responsibilities (PDF)
We would like to help you answer any questions and get any complaint or concern resolved quickly and to your satisfaction. In order to do so we would like for you to first share these with your nurse, social worker, doctor, or unit manager.
If you are not able to solve your concerns this way or if you would like help, you may call the Office of Patient Experience at (740) 454-5946. A representative will talk to you about your questions, concerns or complaints. They will also serve as an advocate to help with communication between you and the people involved. Most concerns can be resolved through this process.
If you feel you need more help or feel your needs would be better addressed by an outside agency, you may contact: The Ohio Department of Health (ODH) at (800) 342-0553, 246 North High Street, Columbus, Ohio, 43266.
Patient Visitation Rights
Genesis HealthCare System embraces a philosophy of open and flexible visitation that welcomes and encourages the involvement of family and friends in the patient’s care. Genesis promotes and supports a patient- and family-centered approach to visitation.
You have the right to have designated visitors, including but not limited to, a spouse, domestic partner (including same sex domestic partner), another family member or a friend. You also have the right to withdraw or deny consent to visitation at any time. Patients and visitors will be treated equally, regardless of race, color, national origin, religion, sex, gender identity, sexual orientation, or disability.
You have the right to designate a “support person” of your choosing. The support person can be a family member, friend or other individual whose role is to support you during the course of your stay. This individual may exercise your visitation rights on your behalf if you’re unable to do so. Such an individual may be, but is not required to be, legally responsible for making medical decisions on your behalf.
Your well-being is the primary consideration in determining visitation. Visitors may be restricted for the following reasons:
• When their presence interferes with your care, rest or privacy
• When their presence interferes with the care, rest or privacy of other patients
• When the hospital is aware there is an existing court order restricting contact
• When their behavior is disruptive, threatening or violent
• For infection control issues
• When you or your support person has denied access
• Other guidelines or considerations may apply in Behavioral Health, Critical Care and Maternity
Genesis HealthCare System does not discriminate in the provision of services to persons with disabilities, including persons with HIV or AIDS, or persons who are associated with or have a relationship with a person with a disability. We will make reasonable modifications in policies and procedures when necessary to provide services to disabled individuals unless the modifications would fundamentally alter the nature of the services. Genesis will provide auxiliary aids and services when needed to ensure effective communication with individuals with disabilities and their companions, unless Genesis can demonstrate that provision of auxiliary aids and services would fundamentally alter the nature of the services or would result in an undue burden.
Individuals with questions, concerns or complaints about this policy or the provision of services may contact Genesis’ Patient Experience department at (740) 454-5946 or via email or its Corporate Integrity hotline at (740) 454-5555. For TDD and TTY, contact the State Relay by dialing 7-1-1 or 1-800-750-0750.