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News and announcements with a focus on the community.

Scam alert: Fake MyChart messages are targeting seniors

Kyle.Norton
Submitted by Kyle.Norton on

Genesis is warning patients about a nationwide scam. Scammers are sending emails and text messages using the MyChart name and logo. These messages may offer “MyChart Medicare Kits” or free senior health packages.  Messages with headlines like “Your MyChart Medicare Kit Awaits!” are not from MyChart or Genesis. Delete them immediately. The goal is to trick people into sharing personal information. These scams may lead to identity theft, financial fraud or unauthorized access to personal health information. 

If you receive a message that looks suspicious, do not click any links. Do not reply. Do not share personal, financial or health information. Messages with headlines like “Your MyChart Medicare Kit Awaits!” are not from MyChart or Genesis. Delete them immediately. 

How to spot an email scam 

Email messages often use real-looking logos, colors and graphics from familiar companies and brands to appear legitimate Before clicking a link, watch for these warning signs: 

  • Spelling or grammar mistakes 

  • A sender email address that does not match the company name 

  • A request to click a link and update personal, financial or health information
  • A promise of a free gift, kit or special offer 

How to know a Genesis MyChart message is real

Genesis may send you text messages or emails based on your communication preferences, and some messages may include links.  
 
Legitimate Genesis MyChart messages will come from: 

  • Email: noreply@mychart.genesishcs.org 
  • MyChart, appointment notification and billing text messages from Genesis will only come from our 5-digit number: 57378
  • Post-appointment survey text messages will come from a local phone number and will never offer free health packages or ask for personal information. 

If you receive a message claiming to be from MyChart and you are not sure it is real, contact the Genesis MyChart Help Desk at (740) 454-5008 before taking action. 

Stay Safe

Remember that scammers often rely on urgency and attractive offers to encourage quick action. Taking a few moments to verify a message before responding can help protect your personal, financial and health information. 

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Genesis is warning patients about a nationwide scam.

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Finding strength together

Kyle.Norton
Submitted by Kyle.Norton on

Free classes and support groups

When extra encouragement is needed, connecting with others who understand can help. Genesis offers many free classes and support groups for people living with health conditions, caring for loved ones or coping with loss.

Free classes and support groups include:

  • Ask the (Cancer) Experts
  • Baby Basics
  • Breastfeeding Support Group
  • Grief Support Group
  • Hopeful Hearts
  • Infant and Child CPR (non-certification)
  • Matter of Balance
  • Parkinson’s Support Group
  • Prenatal Breastfeeding
  • Siblings Class
  • Stop the Bleed
  • Stroke Support Group

Each session is guided by caring professionals, creating a comfortable setting where patients, caregivers and loved 
ones can learn and support one another.

Connect with others. Find full descriptions, additional offerings and upcoming dates at genesishcs.org/support-groups.
 

Find strength with free classes and support groups

Whether you're living with a health condition, caring for a loved one or coping with loss, support can make all the difference. Genesis offers a variety of free classes and support groups designed to educate, encourage and connect you with experts in our community.

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Powered by community, driven by compassion

Kyle.Norton
Submitted by Kyle.Norton on

For Pam Kisabeth, Genesis Patient Experience Customer Relations Associate (pictured above), serving others has always been part of her life.

That sense of purpose led her to a volunteer program at Breaking Free Therapeutic Riding Center in Norwich, where children with disabilities gain confidence, strength and joy while working with horses.  

“I had no experience with horses, but I love being there,” Pam said. “Seeing the connection between the children and horses is life-changing.”

Pam first attended Breaking Free with her friend and Genesis colleague Kelsey Taylor, Senior System Consultant in Patient Experience.

“I’m a better person because of volunteering,” Kelsey said. “It’s about helping our neighbors and lending a hand.” 
 

With a background in equine studies, Kelsey wanted to stay connected to horses while helping her community. What began as a one-time visit to Breaking Free quickly grew into a weekly commitment.

“I couldn’t wait to go back,” Kelsey said. “When children settle into the saddle, you see them relax, smile and  sometimes begin to talk. Those moments stay with you.”

Kelsey encouraged Pam and other colleagues to join her. “That was over a year ago,” Pam said. “And I’ve been  helping ever since.”

Kelsey Taylor volunteers
Kelsey Taylor, volunteer

Today, Breaking Free volunteers support the program in many ways, from walking alongside riders to caring for 
horses and helping with events. 

For Pam, one of the most meaningful parts of being involved is seeing families grow together.  

“Watching children gain confidence and seeing parents happy is something you never forget,” Pam said.

That spirit brings people together around a shared passion for helping others. For Pam and Kelsey, it’s less about the time they give and more about the connections they form along the way.

Reaching our community, together

Across our six-county service area, Genesis team members partner with organizations that provide care and resources across our community.

4,692

Genesis team member volunteer hours in 2025

165

Local non-profit organizations supported in 2025


 

We’re ready to help

Local nonprofits make a difference, and volunteers help bring their work to life. If your organization could use extra support, we may be able to help. Eligible organizations can submit a request at genesishcs.org/request-volunteers. Requests are reviewed weekly.

Guidelines:

  • Opportunities that support Muskingum, Coshocton, Perry, Guernsey, Noble or Morgan counties.
  • Church events that benefit the entire community.
  • Submit requests at least 30 days before your event.

Genesis is committed to supporting the community through volunteering, donations & sponsorships.

Donation and sponsorship requests are carefully considered. We strive to serve as many local organizations and events as possible. It is our goal to support those opportunities that serve the most people. We have also implemented a Genesis employee community volunteer program where our employees are encouraged and recognized for serving outside the walls of the healthcare system.

Request a donation or sponsorship Request volunteers
Pam Kisabeth volunteers

Genesis team members Pam Kisabeth and Kelsey Taylor volunteer with Breaking Free Therapeutic Riding Center, helping create meaningful experiences for children with disabilities and their families.

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