Genesis awarded highest Quality Star Rating

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from the U.S. Centers for Medicare & Medicaid Services (CMS)

Genesis Hospital is one of the top 8% of hospitals in the U.S. to earn a 2024 Five-Star Quality Rating from the U.S. Centers for Medicare & Medicaid Services.

Genesis was awarded five out of five stars, the highest rating a hospital can receive. Extensive outcome data from over 4,600 hospitals nationwide is compared to determine each hospital’s rating.

CMS evaluates over 40 outcome measures from hospitals in five categories:

• Hospital readmission

• Patient experience and communication

• Timely and effective care

• Patient safety

• Low mortality rates

Achieving the five-star rating

Our rating is the result of the intentional, ongoing work of the entire Genesis team.

• We recruit and retain exceptional physicians.

• We grow and develop a dedicated team of caregivers.

• We focus our culture on constant improvement.

• We adopt innovative technology.

• We continuously implement new quality and safety practices.

TOP 8%

OF ALL HOSPITALS IN THE U.S.

TOP 10%

OF ALL HOSPITALS IN OHIO

1 OF ONLY 20

FIVE-STAR HOSPITALS IN OHIO

OVER 4,600

HOSPITALS IN NATIONWIDE STUDY

We are committed to providing you with compassionate, exceptional healthcare services. Our dedicated team of professionals is grateful for the trust you place in them for your care. Thank you for helping us achieve this high level of excellence.

Learn more at genesishcs.org/better-begins-here.

CMS 5-Star

Genesis Hospital is one of the top 8% of hospitals in the U.S. to earn a 2024 Five-Star Quality Rating from the U.S. Centers for Medicare & Medicaid Services.

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Genesis Spiritual Care: a source of support for all

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The Genesis Spiritual Care team provides spiritual and emotional support for patients, their families, the community and Genesis team members. This includes all religions and non-religious beliefs. Our commitment to delivering total care, including spiritual, is part of our longstanding traditions that come from the faith-based roots of Genesis’ founders, who started serving the area in the late 1800s. The team includes chaplains from diverse faith backgrounds who listen and help others find inner strength when dealing with challenges. 

 

The Spiritual Care team provides support during times of joy, suffering, calm and crisis. Spiritual Care Director Randall Gearheart said, “We believe healing takes place in the body, mind and spirit. Therefore, we offer an open and compassionate environment to support each person’s unique beliefs and practices. We support patients in drawing upon their unique beliefs and practices for comfort and strength.” 

 

Providing care to the whole person is an important aspect of the Genesis mission. To support the optimal health and well-being of the community, the following services are available: 

  • Crisis intervention 

  • Unbiased ear for those faced with a difficult decision 

  • Short-term individual counseling 

  • Religious sacraments, including communion and anointing of the sick 

  • Notifications for churches, synagogues or other faith communities for patients 

  • Memorial services 

  • Lay visitors and local clergy training 

  • Cultural diversity training 

  • Patient advocacy when needed 

  • No One Dies Alone (NODA) program 

 

Spiritual Care team members can also help with Advanced Directives, the legal documents that enable patients to state the kind of medical care they want if they are too ill or hurt to express their wishes. 

 

St. Francis Chapel at Genesis Hospital 

The St. Francis Chapel at Genesis is open 24/7 and available to everyone for prayer and reflection. Patients, team members and community members are invited to join in a celebration of Mass in the St. Francis Chapel at 7:15 a.m. every Friday. 

 

We’re here for everyone. Chaplains are available to community members by appointment. You can reach Genesis Spiritual Care Services at 740-454-5859

 


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The Spiritual Care team provides support during times of joy, suffering, calm and crisis.

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Genesis is a Top 100 Hospital in the nation for the second year in a row

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When you bring exceptional people together who are committed to a cause, provide them with innovative technology and community support and continuously pursue excellence, you are rewarded with amazing results.  

 

In 2022, Genesis was named a Top 100 Hospital in the nation and Everest award winner by Fortune Magazine. Recently, for the second year in a row, Genesis was named a Top 100 Hospital in the nation and an Everest award winner by Fortune Magazine/PINC AI. Only 51 hospitals from the 2022 Top 100 list repeated in 2023. In addition to this tremendous accomplishment, earlier this year, Genesis was also recognized as a Top 50 Heart Hospital in the nation by Fortune Magazine/PINC AI.  

 

“The entire Genesis team is genuinely honored to receive these national awards,” said Matt Perry, CEO of Genesis HealthCare System. “We have spent years bringing together the best people, implementing the latest technologies and continually striving for excellence in the care of our patients. Our dedicated team of compassionate care givers earned these awards, and I am proud of what they have accomplished.”  

 

Community support is as crucial as the healthcare team and technology for producing patient care outcomes that result in national recognition. “We are very blessed that our community entrusts their care to the exceptional team at Genesis. It is only through community support that we can remain a thriving health system,” said Perry.  

 

The Top 100 award was created so hospitals and the communities they serve have nationally verified, transparent data to evaluate performance against other hospitals and health systems. The Everest Award recognizes hospitals and health systems that achieve the highest improvement rates over a five-year period.  

 

The Top 100 award evaluates hospitals across the most vital categories of hospital performance:   

  • Clinical Quality: Inpatient mortality, complications of care, infection rates, 30-day mortality and 30-day readmission rates.
  • Patient Experience: patient satisfaction survey results.
  • Hospital efficiency: patient length of stay, inpatient expense per admission and financial results.

 

According to Fortune/PINC AI, if all hospitals performed at the level of the Top 100 hospitals: 

  • More than 272,000 additional lives would be saved.
  • More than 432,000 additional patients would avoid complications. 
  • $15.7 billion in inpatient costs would be saved. 


     

Supporting Healthcare in Our Communities

The Genesis HealthCare Foundation is here to promote charitable support for Genesis HealthCare System. Find more ways you can help.

Top 100 2023

When you bring exceptional people together who are committed to a cause, provide them with innovative technology and community support and continuously pursue excellence, you are rewarded with amazing results.

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Genesis Coshocton Occupational Employee Health Services Moves Locations

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Zanesville, Ohio (July 14, 2023) – The Genesis HealthCare System Coshocton Occupational Employee Health Services (OEHS) recently moved locations. 

Genesis Coshocton OEHS is now located at Coshocton MOB, Downtowner Plaza, 499 South Second St., Suite 420, Coshocton, Ohio 43812. Hours of operation are Monday through Friday, 8 a.m. to 4:30 p.m.

Genesis Coshocton OEHS provides quick, convenient healthcare services for local businesses and employees.

Services available include physicals (DOT/CDL, pre-employment, school bus drivers, return to work), immunizations, labs, pre-employment services (basic physicals including PFTs and audios), injury management, drug screen collections, hearing conservation program and comprehensive wellness services to create a healthy, productive workforce.

For more information or to partner with Genesis Coshocton Occupational Employee Health Services, call 740-722-9568.

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Genesis Coshocton Medical Center

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The new 60,000-square-foot center brings together 200+ employees, including the region’s best physicians, advanced practice providers, nurses, multi-skilled technicians, technologists, therapists, and other clinical and support staff.  

The Genesis Coshocton Medical Center offers:  

Emergency Department open 24 hours a day, 7 days a week  

  • 10 patient rooms  

  • Specialized rooms for major medical resuscitation and behavioral health needs  

  • Genesis Community Ambulance Service medical transport  

Outpatient Surgery  

  • 9 pre/post rooms, 2 surgical suites and 1 minor procedure room  

  • Surgeries and procedures: examples include orthopedics and orthopedic sports medicine; podiatry, ENT, urogynecology, OB/GYN, endoscopy and general surgery  

Overnight Observation Unit 

  • 10 patient rooms  

Imaging 

  • Magnetic Resonance Imaging   

  • Computed Tomography (CT) scans 

  • X-ray   

  • 3D Mammography   

  • Ultrasound  

Laboratory for patient testing such as blood draws open 24/7  

  • Cardiac diagnostics such as echocardiograms, stress tests, vascular ultrasound, EKGs, Holter monitors and cardiac computed tomography scans (CTs)  

  • Respiratory therapy, including pulmonary function tests and arterial blood gases   

  • Physical, occupational and speech therapies  

  • Medical offices for physician specialists: 

    • Surgeons
    • General and Invasive Cardiologists
    • Gastroenterologists
    • Ear, Nose and Throat Specialists 

High-quality healthcare throughout Coshocton  

In addition to the Coshocton Medical Center, Genesis offers other healthcare services in the Coshocton area, including:  

• Primary Care, 410 Main Street, Suite A & 23599 Airport Road  

• Orthopedics, 23599 Airport Road  

• Urogynecology, 23599 Airport Road  

• OB/GYN, 23599 Airport Road  

• Podiatry, 23599 Airport Road  

• Occupational Health, 23599 Airport Road  

Celebrating the opening  

Before the Genesis Coshocton Medical Center officially opened its doors, multiple events were held to celebrate what this new healthcare facility means to the residents of Coshocton and surrounding counties.  

Here is the look at the festivities:

GCMC Family Fun Day

Family Fun Day

Community members of all ages toured the new facility on Saturday, March 18. They met their future caregivers, viewed new diagnostic and treatment equipment, and enjoyed refreshments and a door prize drawing. 

Ribbon-cutting ceremony

Genesis board and team members and Coshocton community leaders gathered for a ribbon-cutting ceremony on Thursday, March 16. 

Ribbon Cutting Ceremony
GCMC LiveWell

The new 60,000-square-foot center brings together 200+ employees, including the region’s best physicians, advanced practice providers, nurses, multi-skilled technicians, technologists, therapists, and other clinical and support staff.  

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The Path to a Top 100 Hospital

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Fortune Magazine and Merative, a data, analytics and technology partner for the healthcare industry, included Genesis HealthCare System in its prestigious Top 100 Hospitals list for 2022. Here’s a look at one of the Genesis HealthCare System initiatives that helped Genesis earn this recognition.  


Heath Herron, R.N., who has worked for Genesis for more than 15 years in various patient-facing roles and participates in the Patient Safety Committee, said, “We set a goal to provide the best patient care and to continually get better.” 

One of the ways that Genesis is continually achieving excellence is that the health system has created a culture where anyone on the Genesis team can suggest improvements. Bedside nurses, technicians, doctors and everyone else can suggest improvements at any time. After a suggestion is made, the Patient Safety Committee reviews the ideas and establishes teams to implement solutions that result in better, safer patient care. 

The Patient Safety Committee is typically analyzing five to six improvement opportunities at any time.  

One example of these efforts involves blood thinner medicines, which lots of patients use to lower the risk of harmful blood clots. These medicines require physicians, nurses and pharmacists to analyze many factors to make sure these medicines are safely given. The team identified an opportunity to standardize how these medicines are ordered and used powerful data tools to add automated safety checks.  

The result is an increase in safety for patients on these life-saving medicines. Genesis is one of the first health systems in the country with this capability, and it is all because of the power of Genesis teams.  

Genesis Chief Nursing Officer Shon Bender, R.N., and Genesis Chief Medical Officer Scott Wegner, M.D., spearhead the team that reviews suggestions. “However, they don’t make final decisions,” Herron said. “They bring solutions to a larger team for a vote. It’s a powerful thing when frontline staff sees changes within a week. It makes them feel good to make a difference beyond their normal responsibilities.” 

“We have great people with great suggestions,” said Dr. Wegner. “It’s become part of our culture for everyone to speak up. Improvement is an ongoing process.”  

The direct lines of communication Herron referred to go beyond Genesis. Genesis also shares challenges and successes with other hospitals. “Who gets the credit is not important. Only that we can provide the best care,” said Dr. Wegner. “We’re going to keep getting better. If we are recognized with awards, well, that is okay too.”   


Using independent public data and proprietary analytics, the Top 100 Hospitals study recognizes hospitals that have clearly demonstrated top performance in care, efficiency and community value. 

path to a top 100 hospital

Here’s a look at one of the Genesis HealthCare System initiatives that helped Genesis earn this recognition.  

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Growing Through the Years for You

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Orthopedic and neuroscience care has transformed to a higher level of quality care in the 25 years Genesis has been in existence. Through the years, these two types of healthcare services evolved to be comprehensive programs with physicians and staff dedicated to ensuring you and your family have the best care available, right here at Genesis. 

As the new Genesis Hospital was planned, we met with patients and families to learn what you needed, and the same was true for what was to become the Genesis Neuroscience & Orthopedic Center. The two programs were housed in the same space in the Physician Pavilion. Patients could see their orthopedic, neurology or neurosurgery physicians without needing to enter the main hospital. The continuum of care, from diagnosis to treatment and rehabilitation if needed, became a seamless path, making the experience a smoother one for patients and their families. 

In the seven years since the Neuroscience & Orthopedic Center opened, the Orthopedic and Neuroscience programs have grown immensely. More physicians and advanced practice providers (certified nurse practitioners and physician assistants) joined the teams. This growth enabled us to care for more people from our community. 

We soon realized our growth was only limited by physical space. The answer? Build a new facility for Orthopedics, enabling both programs to continue to grow and provide high-quality healthcare for you. 

New Genesis Orthopedic Center 

The Orthopedic program moved into a new facility of its own in December 2021 at 2904 Bell St., Zanesville. Now all orthopedic providers – surgeons, advanced practice providers and sports medicine surgeons, physicians and athletic trainers – are in one modern, convenient location. Imaging tests can be performed in the center as well as some treatments. A dedicated rehabilitation gym for physical and occupational therapy is in the center, as well as an Orthopedic Walk-in Clinic for those minor injuries and problems. 

Genesis Outpatient Rehabilitation 

Another area that has been growing through the years is Genesis Rehabilitation Services. To meet the increased need for physical, occupational and speech therapy, we opened Genesis Outpatient Rehabilitation in 2020. Located at 3297 Maple Ave., Zanesville, the new facility features welcoming spaces for therapies and programs like Parkinson’s disease, women’s health, sports therapies and more. There are now five locations for outpatient rehabilitation in our service area, with a sixth opening in the Coshocton Medical Center in the spring of 2023. 

Genesis Neuroscience Center 

When the Orthopedic program moved, the Neuroscience program remained in the same location, now called the Genesis Neuroscience Center. The team of neurosurgeons, neurologists, advanced practice providers and support staff remain dedicated to providing the best neurological care possible to you and your family. An example of this dedication and commitment is the purchase of ORBEYE, a 4k-3D video microscope system that shows high resolution images on large video screens during surgery. Neurosurgical patients benefit from the use of this technology. 

Looking to the future 

Our Orthopedic and Neuroscience programs have come a long way in improving the quality of care we give you and your family. We appreciate that you and your family rely on us for high-quality care. We will continue to build on our promise – our mission – to you and our communities for the next 25 years and beyond. 

Providing high-quality orthopedic and neuroscience care.

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Going Beyond Healthcare to Keep the Community Healthy

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Living healthy lives is hard for patients when they have personal obstacles that can prevent them from seeking healthcare. Therefore, Genesis’ Chief Population Health Officer Linda Supplee is dedicated to creating programs that remove barriers outside of Genesis to enable everyone to receive the care they need. 

Genesis has a 25-year history of supporting community health. Several years ago, the campus went tobacco-free and the health system often collaborates with the local health department on projects. “Most recently, Genesis supported the community by establishing COVID-19 testing and vaccination clinics. We also quickly launched virtual visits during the pandemic as part of our digital health services, making it easier for patients to obtain care in a safe and effective way,” Supplee said. 

Removing obstacles 

“We examine factors that make it difficult for people to seek healthcare, like finances, food security and transportation issues,” Supplee said. “It’s a broader view to include overall wellness and the issues that impact health, including the ones outside healthcare’s control.” 

Genesis collaborates with the community to provide resources that address obstacles. As healthcare reimbursement changes, Genesis shares responsibility for individuals and how they seek care, how well they are and the cost of care. “That’s us addressing social determinants or obstacles in their lives,” Supplee said. 

In the last couple of years, while Genesis simultaneously dealt with COVID-19, it developed a community health needs assessment in collaboration with five local county health departments. 

“We are working with various government agencies, local providers and health departments,” Supplee said. 

“In addition, Genesis facilitates a Social Determinants of Health Steering committee for the community where we review data to determine why people do not seek healthcare in our community.” 

The committee regularly meets and includes representation from area transportation, the health department, food banks, the United Way and the housing community. “Bringing attention to the problems is the first step to overcoming them,” Supplee said.   

Healthcare for everyone 

“We examine all populations in our community that might need support. Right now, we’re closely monitoring the aging and substance abuse disorder populations. In addition, we focus on assisting local employers. During COVID-19, we launched several new services for employers to keep their employees safe and healthy and to keep production moving. Our services were available to a wide range of employers, including education, food services and manufacturing,” Supplee said. 

For the aging population, Genesis has also developed a post-acute care network with town hall meetings every other month. “Our health partners include skilled nursing, long-term care and assisted living. We are committed to ensuring our aging population can receive care as their needs change,” Supplee said. 

Genesis Population Health is committed to ensuring an excellent patient experience through routine screenings, care, hospitalization and chronic condition management. 

“All aspects of care are considered and addressed. In the last two and a half years, we built a system-wide care management team consisting of nurses and social workers,” Supplee said. “We have a group of care managers on the in-patient side and transitional care managers to help patients transition from hospitals to other levels of care. We also have chronic disease care managers and procedure care managers. We have someone to help individuals at every stage of receiving care.” 

“We’re focused on achieving the Genesis mission. We are keeping healthcare affordable, making sure it’s exceptional and that we treat patients with compassion,” Supplee said. 

Chief Population Health Officer Linda Supplee describes how Genesis is addressing factors outside of healthcare to improve our community’s health.

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Positioning providers to provide the best care

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Being a physician is demanding, but the Genesis Medical Group makes it easier. “Sometimes called the Physician Network, we’re essentially a group of nearly 200 physicians and almost 200 advanced practice providers (APPs) led by Genesis HealthCare System,” said Genesis Chief Medical Officer Scott Wegner, M.D., Fellowship-trained and Board-certified Oncologist. “We’re committed to the Genesis mission, to provide compassionate, exceptional and affordable healthcare.” 

Unlike private practice groups, medical groups have no individual economic incentives. The Genesis Medical Group’s sole focus is to provide the best medical care. “We’re a cooperative group that works well with each other to help our patients. It’s a great organization,” Dr. Wegner said. 

“As opposed to a lot of hospitals that interact with privately employed physician groups, we have alignment with our physician group, and that is critical,” said Physician Network Chief Operating Officer Chris Schoelles, R.N. “It allows us to do things other systems can’t do.” 

Providers only focus on patients 

“At Genesis, physicians can focus on their patients while the administrators take care of the staff, the building and everything else,” said Schoelles. “That’s a huge difference because it allows our physicians to do what they do best -- care for patients.” 

Dr. Wegner said physicians in private practice see their patients and then do the payroll, work with insurance companies, code and bill and ensure the staff is happy. 

“Due to our model and success, we only recruit and retain the highest quality physicians and APPs.” – Scott Wegner M.D. 

“All I have to do when I’m a Genesis-employed physician is take care of patients because the Genesis administrative team takes care of the rest,” he said. 

Dr. Wegner said it’s a nationally evolving trend that many physicians want the opportunity to care for patients without distractions. “When I came here 12 years ago, there was only a handful of employed physicians,” he said. “We made a commitment to grow the group to become a patient-focused, mission-driven medical group.” 

The Genesis Medical Group is an attractive place to work. “Due to our model and success, we only recruit and retain the highest quality physicians and APPs,” Dr. Wegner said. 

The key to a medical group’s success is the dyad partnership, whereby physicians assume primary responsibility for the organization’s clinical vision, and administrators support that vision. “In all phases of our group, in all specialties, we have partnerships between physicians and talented administrators,” Dr. Wegner said. 

 Leading the way is the Medical Group Leadership Team, composed of physicians from all specialties. It charts the course for the medical group’s operations. 

“We provide high quality, technically advanced care to the highest degree in Zanesville. That’s a huge accomplishment,” Schoelles said. 

“No matter where Dr. Wegner and I go together, we’ll run into one of his grateful patients. It’s always heart-warming to see that level of engagement in a community hospital,” Schoelles said. “I’ve worked other places, and that’s not always what happens.” 

Providing accessible care to rural communities 

The Genesis Medical Group is growing because the health system is expanding into Perry County, Coshocton and Cambridge. 

“Our expansion into rural areas that need care the most is a challenge for most medical groups,” Schoelles said. “We’ve done extremely well recruiting, retaining and allowing physicians to go to those areas in need and establish successful practices.” 

Schoelles said by moving into rural areas, Genesis is able to provide care to families that previously did not have easy access to healthcare and may not have seen a doctor in years. “That’s a big step forward,” he said. “We can help so many more people.” 

Chief Medical Officer Scott Wegner, M.D., and Chief Operating Officer Chris Schoelles, R.N., share why the Genesis Medical Group is best for patients.

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Providing the Highest Quality Care

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“Running a hospital and practicing medicine is one of the most extraordinarily complex undertakings in the world,” said Genesis Chief Medical Officer Scott Wegner, M.D. “Human beings are complicated, and human beings with illnesses are even more complicated. Maintaining a safe and high-quality environment is a never-ending job.” 

Learning from the best 

Over the last several years, the top health systems in the world moved to adopt a more standardized approach to treating patients. The idea is to reduce inconsistencies in care and ensure every patient receives the best care every time. The philosophy came from the aviation industry, which pioneered this process-focused approach to ensure safety. Through exhaustive research, airlines determined the best ways to do everything that impacted safety and made it standardized to do each one of those things the same way every time. They also recognized the importance of empowering every employee to identify and call out safety issues. The result was safer flights. 

Incorporating this method into medicine means that teams of healthcare employees, from doctors to nurses to technicians and beyond, work together to identify and implement best practices to treat serious conditions like heart attacks, strokes, cancer and more. The goal is to remove any risk of deviation from the best treatment plan and utilize the experience and knowledge of all team members to benefit the patient. 

“With our standardized approach, we have been able to teach and perform the best method of treating illnesses to the point that the best approach is our only approach.” – Scott Wegner M.D. 

“At Genesis, our employees latched onto the idea of creating a culture of quality,” said Genesis Chief Nursing Officer Shon Bender, R.N. 

“They all realize the next patient in the door could be their neighbor or a loved one, and they want to make sure every patient receives the best care.” 

So, Genesis HealthCare System adopted this standardized approach to medicine and continues to practice and perfect it daily. One example is at the start of every shift, healthcare teams huddle together to discuss the patients in the hospital to ensure all employees are current on each patient’s conditions and care plans. This enables every doctor, nurse and everyone else to continue providing the proper care to get the patient well quickly. 

National recognition 

This standardized approach to quality improvement generated exceptional clinical outcomes for patients and resulted in Genesis being named a 100 Top Hospital by Fortune Magazine and Merative Health. Merative is an independent organization that evaluates how hospitals perform in many areas of quality and safety, such as the number of hospital-acquired infections, length of hospital stay and care-related complications. For details on the award, refer to the A community win for all article on page 8 of this publication. 

“As with anything in life, there are often many ways to accomplish your goal,” said Dr. Wegner. “With our standardized approach, we have been able to teach and perform the best method of treating illnesses to the point that the best approach is our only approach.” 

“I am so proud of our teams,” said Shon. “Over the last 25 years, they have transformed Genesis into a place that delivers the same level of care as the best hospitals in the nation. In fact, with the recognition of the 100 Top Hospital award, we have been designated as one of the best. It makes me happy to think we provide that level of care to our community.” 

Bender and Wegner

Chief Nursing Officer Shon Bender, R.N., and Chief Medical Officer Scott Wegner, M.D., describe how Genesis reached one of the highest levels of quality in the nation.

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