An Emergency Department Visit

Triage – What to expect when you arrive

• Please tell the triage nurse if you are pregnant.

• When you come to the Emergency Department, a nurse will check how you’re doing. This is called triage.

• The nurse will take your vital signs (like heart rate and temperature) and ask about your symptoms.

• People who are very sick will be seen first. They may go straight to a treatment room.

Safety screening

• Everyone must go through a metal detector when they arrive.

• Weapons and illegal items are not allowed.

• This helps keep everyone safe.

Why do some people go first?

• We help the sickest and most hurt people first.

• If you have a smaller problem, you might have to wait.

• Thank you for your patience while we care for everyone.

What is Basic Care?

• Some patients may go to our Basic Care area.

• Basic Care is for mild problems that don’t need a lot of testing or treatment.

• You may see a nurse practitioner or physician assistant there.

• This helps very sick patients get seen faster by emergency doctors.

• Nurses decide who goes to Basic Care. If your condition changes, you may be moved to Emergency Care.

What is a Level III Trauma Center?

• Trauma means serious injuries from things like crashes, falls or violence.

• Not all hospitals can treat trauma. A trauma center is specially trained to care for these injuries.

• Genesis is a Level III-N Trauma Center, approved by the Ohio Department of Health and the American College of Surgeons.

• Getting help quickly at a trauma center helps people survive and heal better.

In the treatment area

• You’ll be seen by an emergency doctor and a registered nurse.

• You may also see a nurse practitioner or physician assistant.

• You might be asked the same questions more than once. This helps keep you safe and ensures you get the best care.

• You may need blood tests, X-Rays, or other exams.

• Your doctor may talk with other specialists to help with your care.

How you can help

• Know your doctors’ names and your medications.

• Don’t eat or drink until your doctor says it’s okay.

• Cover your mouth when coughing or sneezing. Use hand sanitizer.

• Have your photo ID and insurance card ready.

• Put on your hospital gown when asked.

• Keep your voice low and limit phone use.

Your privacy matters

• All rooms have doors instead of curtains.

• We keep the doors closed to protect your privacy and reduce noise.

Visitors

• Please limit visitors to two at a time.

• Visitors should stay in the room with you.

• Visitors should not wait in the hallway.

• We may ask visitors to return to the waiting room if space is limited.

• Let us know if you’d like us to share updates with your family.

Thank you for your patience

• We know coming to the emergency department can be stressful.

• We appreciate your understanding and patience.

• You may get a survey call after your visit. We appreciate feedback.

• If you would like to recognize a team member for excellent care, please ask for a star card, DAISY or ROSE nomination form. 

• If you feel you didn’t receive kind, quality care, call our Patient Experience Team at 740-454-5946.

Restrooms, food and Gift Shop

Restrooms: Located in the ED lobby in the first seating area.

Cafeteria: Located on the Garden Level and open daily from 6:30 a.m. to 7 p.m. and 1 to 4 a.m.

Main Lobby Bistro: Open daily from 6:30 a.m. to 2 p.m.

Gift Shop: Located in the main lobby of Genesis hospital and open:

• Monday: 7 a.m. - 5 p.m.

• Tuesday: 9 a.m. - 5 p.m.

• Wednesday: 9 a.m. - 5 p.m.

• Thursday: 9 a.m. - 8 p.m.

• Friday: 9 a.m. - 5 p.m.

• Saturday and Sunday: 11 a.m. - 3 p.m.

Hours for all food locations and gift shop may vary.