Genesis is here for you. That’s what we want you – our patients, families and friends – to know during the COVID-19 outbreak. - Genesis HealthCare System - Zanesville, Ohio


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How Genesis is responding to COVID-19

Our mission – to provide compassionate, quality health care – remains the same. Our pledge to you is that we will continue to do everything we can to get you through this challenging time. Just know – we are here for you.

Genesis has multiple teams of physicians, experts on infection prevention, staff and administrators focusing on the many aspects of providing care to patients and our community during this time, while also supporting our healthcare team so you remain healthy and able to care for those who need us.

  • Genesis is participating in the Joint Unified Command Center meetings and communication with the City of Zanesville, Genesis Community Ambulance, Muskingum County Commissioners, Muskingum County Emergency Management Agency, Muskingum County Sheriff’s Office, Pathways 211, Zanesville Fire Department, Zanesville Police Department and the Zanesville-Muskingum County Health Department.
  • While Genesis has always had extensive cleaning procedures in place, we are performing those cleaning procedures more frequently.
  • Information and instructions on what to do if you’re sick is being shared with the community in many ways, including the Genesis website and through local media outlets, in conjunction with the Zanesville-Muskingum County Health Department, who is the lead agency for this public health issue.
  • Everyone who enters Genesis locations is screened.
  • We are offering COVID-19 assistance to employers.
  • A community call-to-action from our CEO, Matt Perry.

Do you have symptoms of COVID-19?

If you think you are experiencing symptoms of COVID-19:

On-demand COVID-19 Virtual Screening Telemedicine Clinic hours:

  • Monday through Friday: 9 a.m. - 4 p.m.
  • Hours may adjust according to need.
  • For questions after these hours, you may call the Genesis NurseLine at (740) 455-4949.

This is a precautionary measure to help prevent the spread of COVID-19.

Instructions for COVID-19 Testing at Genesis

  • Patients With a Physician's Order for COVID-19 Testing

    • Go to Genesis FirstCare North, 2800 Maple Ave., Zanesville.
    • Park in area designated by signs and call the phone number on the sign to complete registration.
    • You will be given instructions on the next steps to take, which include:
      • Staying in your vehicle.
      • Following instructions on the drive-through testing process outside FirstCare North building.

    Symptomatic Patients Without a Physician’s Order for COVID-19 Testing

    • Go to Genesis FirstCare North, 2800 Maple Ave., Zanesville.
    • Park in area designated by signs and call the phone number on the sign to complete registration.
    • You will be given instructions on the next steps to take, which include:
      • Staying in your vehicle until you are called for your visit.
      • After you are called, you will enter the modular building outside FirstCare North to complete your visit.

    Option for Patients Without a Family Doctor

    • Call the Genesis On-demand COVID-19 Virtual Screening Telemedicine Clinic
      • (740) 297-8610
      • Hours are Monday through Friday, 9 a.m. to 4 p.m.
      • After Hours: Call the Genesis NurseLine at (740) 455-4949
    • You will be screened during the phone call and given instructions on next steps.

    Mask Required

    • Please remember to wear a mask when coming to Genesis for any reason, including testing, procedures and visiting patients.

What to expect today when you arrive for a test or procedure

When you arrive at a Genesis HealthCare System location for any reason, you can be assured we are taking additional steps to ensure your visit is safe and comfortable. Here is what you can expect and how you can prepare.

  • If you are scheduled for a test or procedure or have been asked to come at a specific time, please arrive at least 15 minutes early to allow time for the screening process.
  • Regardless of the reason you are coming to a Genesis location, we ask that you wear a mask when you arrive and for the duration of your visit. If you don’t have one, a disposable surgical mask will be given to you.
  • Upon your arrival, staff will welcome you and guide you through our screening process, which includes COVID-19 symptom questions and temperature check.
  • To protect you and others, all hospital staff are wearing masks; some staff will also wear additional personal protective equipment (PPE) when appropriate.
  • You’ll also notice our waiting areas have been arranged to allow for social distancing

Visitation restrictions as of Oct. 7, 2020

  • Patients may have one visitor per patient, per day from 9 a.m. to 7 p.m. This includes patients in the Emergency Department unless patient volumes require a change to no visitors. Labor & Delivery and Post-partum patients are also permitted one visitor with no restrictions on hours.
  • Children under the age of 18 are not permitted to visit unless there are special circumstances, such as end-of-life situations.
  • Exceptions will be made for patients at the end of life and disabled patients.
  • All visitors must wear a mask at all times during their visit.
  • All visitors must practice social distancing of at least 6 feet at all times.
  • Patients who are confirmed or suspected to have COVID-19 are not permitted any visitors unless there are special circumstances, such as end-of-life situations.
  • Visitors coming to the facility will go through a screening process.
  • Visitors with fever, cough, shortness of breath, chills and shaking, muscle pain, headache, sore throat or loss of taste and smell will not be allowed to visit unless visiting for an end-of-life circumstances.
  • Restrictions may also apply at physicians’ offices or other Genesis facilities. Please call the office prior to your appointment to find out how many visitors may accompany you.

Records and billing temporary changes

We are temporarily suspending in-person medical records requests at the Grange Building and billing questions at the Genesis Resource Center. If you need copies of your medical records or have questions related to your bill, we have the following options available:

  • For any billing questions/inquiries, please call (740) 454-4335 or send an email to
  • If you are a patient in need of your medical record for personal use, please use MyChart. If MyChart cannot be utilized, please call (740) 454-5905 to make other arrangements.
  • If you are a patient requesting your record to take to another provider visit outside of Genesis, please have your new provider call Health Information Management at (740) 454-5905. Records will be sent directly to the provider.

Employer assistance during COVID-19

As your community healthcare partner, Genesis HealthCare System is offering complimentary tools, guidance and support as you deal with the new landscape of COVID-19. We’re here to help you navigate the employee challenges, such as:

  • Establishing screening protocols
  • Monitoring employees in the workplace
  • Managing/tracking symptomatic employees and possible exposures
  • Facilitating successful return to work for your employees

Contact Genesis Employer Solutions for resources and information.

Additional resources from Genesis

Viral Syndrome and Novel Coronavirus COVID-19 (PDF)

Advice for High Risk (PDF)

Social Distancing 7 Things You Can Do (PDF)

Coping With Your Emotions Surrounding COVID-19

6 Tips to Protect Yourself Against Infections (Infographic)

Hand Washing Infographic (PDF)

About Genesis HealthCare System

Genesis is an integrated healthcare delivery system based in Southeastern Ohio. The system includes Genesis Hospital, a not-for-profit hospital in Zanesville; centers of excellence including Respiratory, Women’s & Children’s, Emergency & Trauma, Cancer Services; Neurosciences & Orthopedics; Center of Surgical Excellence; the Heart and Vascular Institute, an extensive network of more than 300 physicians; and multiple outpatient care centers throughout the region. Affiliates of Genesis include Northside Pharmacies, Northside Oxygen & Medical Equipment Company, Genesis Community Ambulance Service, Genesis Children’s Center and more. Better Begins Here.

Media Contact

Kelley Daspit, APR
Marketing & Public Relations Director

(740) 454-5913

Nancy Ring
Marketing & Media Relations Manager 
(740) 454-5913