Genesis is here for you. That’s what we want you – our patients, families and friends – to know during the COVID-19 outbreak. - Genesis HealthCare System - Zanesville, Ohio

COVID-19

COVID 19 landing page banner

How Genesis is responding to COVID-19

Genesis continues to adapt to the evolving needs of our community. Check back here for up-to-date information on how we are caring for our community during COVID-19.

Our mission – to provide compassionate, quality health care – remains the same. Our pledge to you is that we will continue to do everything we can to get you through this challenging time. Just know – we are here for you.

Genesis has multiple teams of physicians, experts on infection prevention, staff and administrators focusing on the many aspects of providing care to patients and our community during this time, while also supporting our healthcare team so you remain healthy and able to care for those who need us.

  • Genesis is participating in the Joint Unified Command Center meetings and communication with the City of Zanesville, Genesis Community Ambulance, Muskingum County Commissioners, Muskingum County Emergency Management Agency, Muskingum County Sheriff’s Office, Pathways 211, Zanesville Fire Department, Zanesville Police Department and the Zanesville-Muskingum County Health Department.
  • While Genesis has always had extensive cleaning procedures in place, we are performing those cleaning procedures more frequently.
  • Information and instructions on what to do if you’re sick is being shared with the community in many ways, including the Genesis website and through local media outlets, in conjunction with the Zanesville-Muskingum County Health Department, who is the lead agency for this public health issue.
  • Everyone who enters Genesis locations is screened.
  • We are offering COVID-19 assistance to employers.
  • A community call-to-action from our CEO, Matt Perry.
  • COVID-19 vaccination information

Do you have symptoms of COVID-19?

If you think you are experiencing symptoms of COVID-19:

  • Call your doctor.
  • If you do not have a doctor or your doctor is not available, call the Genesis Genesis COVID-19 Clinic at (740) 297-8610.
  • Patient registration will be required; co-pays will be waived.
  • Testing will be ordered if appropriate.

On-demand Genesis COVID-19 Clinic hours:

  • Monday through Friday: 8 a.m. - 4:30 p.m.
  • Hours may adjust according to need.
  • For questions after these hours, you may call the Genesis NurseLine at (740) 455-4949.

This is a precautionary measure to help prevent the spread of COVID-19.

Instructions for COVID-19 Testing at Genesis

  • Patients With a Physician's Order for COVID-19 Testing

    • Go to Genesis FirstCare North, 2800 Maple Ave., Zanesville.
    • Park in area designated by signs and call the phone number on the sign to complete registration.
    • You will be given instructions on the next steps to take, which include:
      • Staying in your vehicle.
      • Following instructions on the drive-through testing process outside FirstCare North building.

    Symptomatic Patients Without a Physician’s Order for COVID-19 Testing

    • Go to Genesis FirstCare North, 2800 Maple Ave., Zanesville.
    • Park in area designated by signs and call the phone number on the sign to complete registration.
    • You will be given instructions on the next steps to take, which include:
      • Staying in your vehicle until you are called for your visit.
      • After you are called, you will enter the modular building outside FirstCare North to complete your visit.

    Option for Patients Without a Family Doctor

    • Call the Genesis COVID-19 Clinic
      • (740) 297-8610
      • Hours are Monday through Friday, 8 a.m. to 4:30 p.m.
      • After Hours: Call the Genesis NurseLine at (740) 455-4949
    • You will be screened during the phone call and given instructions on next steps.

    Mask Required

    • Please remember to wear a mask when coming to Genesis for any reason, including testing, procedures and visiting patients.

What to expect today when you arrive for a test or procedure

When you arrive at a Genesis HealthCare System location for any reason, you can be assured we are taking additional steps to ensure your visit is safe and comfortable. Here is what you can expect and how you can prepare.

  • If you are scheduled for a test or procedure or have been asked to come at a specific time, please arrive at least 15 minutes early to allow time for the screening process.
  • Regardless of the reason you are coming to a Genesis location, we ask that you wear a mask when you arrive and for the duration of your visit. If you don’t have one, a disposable surgical mask will be given to you.
  • Upon your arrival, staff will welcome you and guide you through our screening process, which includes COVID-19 symptom questions and temperature check.
  • To protect you and others, all hospital staff are wearing masks; some staff will also wear additional personal protective equipment (PPE) when appropriate.
  • You’ll also notice our waiting areas have been arranged to allow for social distancing

FirstCare North COVID-19 Testing Hours

Genesis First CareNorth offers COVID Swabbing and COVID Symptom Assessment Clinic 7 days a week.

COVID Swabbing and COVID Symptom Assessment Hours of Operation:

Monday - Friday: 8:00 a.m. - 8:00 p.m.

Saturday - Sunday: 10:00 a.m. - 8:00 p.m.

Virtual/Telehealth COVID Symptom Assessment Hours of Operation:

Monday - Friday: 7:30 a.m. - 4:30 p.m.

FCN Holiday Hours:

Christmas Eve: 10:00 a.m. - 5:00 p.m.

Christmas Day: Closed

New Year's Eve: 10:00 a.m. - 5:00 p.m.

New Year's Day: 10:00 a.m. - 8:00 p.m.

Visitation restrictions as of Feb. 12, 2021

General Guidance
  • One visitor (same visitor) per day, 7 a.m. to 7 p.m. for patients except for the circumstances below
  • No visitors for COVID-19 positive patients, patients in quarantine or patients under investigation for COVID-19. 
  • Children under the age of 18 are not permitted to visit unless there are special circumstances, such as end-of-life situations (see below).
  • Visitors should enter the hospital's Main Entrance and check in at the Information Desk. 
  • All visitors must wear a mask at all times during their visit.
  • All visitors must practice social distancing of at least 6 feet at all times.
  • Visitors coming to the facility will go through a screening process.
  • Visitors with fever, cough, shortness of breath, chills and shaking, muscle pain, headache, sore throat or loss of taste and smell will not be permitted to visit.
Emergency Department Patients
  • One visitor for patients not suspected of having COVID-19. 
  • No visitors are allowed for patients suspected of having COVID-19.
  • All visitors must wear a mask at all times during their visit.
  • All visitors must practice social distancing of at least 6 feet at all times.
  • Visitors coming to the facility will go through a screening process.
  • Visitors with fever, cough, shortness of breath, chills and shaking, muscle pain, headache, sore throat or loss of taste and smell will not be permitted to visit.
  • Children under the age of 18 are not permitted to visit unless there are special circumstances, such as end-of-life situations.
  • NOTE: Depending on the number of patients and visitors currently in the Emergency Department, visitation may be temporarily suspended. 

Labor & Delivery, Post-Partum Patients

  • Patients may have one visitor. Additional visitors may be approved by staff depending on special circumstances.
  • No one under the age of 18 is permitted unless the father is under 18.
Pediatric Unit Patients
  • Patients may have two visitors to include mother, father and/or guardian.
End of Life Situations for Hospitalized Patients
  • Patients may have three visitors. There is no restriction on hours.
  • Children who are 2 years of age and older and are able to remove the mask without assistance may visit patients. They are required to wear a mask while in the hospital.
  • Visitors for confirmed or suspected COVID-19 patients will be given an N95 mask.
Morrison House - Hospice
  • Patients may have three visitors. There is no restriction on hours.
  • Patients with confirmed or suspected COVID-19 are not permitted visitors unless approved by Hospice staff. If approved, visitors will be given an N95 mask.
  • Children who are 2 years of age and older and are able to remove the mask without assistance may visit patients. They are required to wear a mask while onsite.
Physician Offices/Outpatient Departments
  • One visitor is permitted. 
  • Cancer Care Center patients may have one visitor in the chemotherapy treatment area and two visitors for physician appointments. No visitors are permitted in the radiation treatment area. Visitors who are permitted must remain in the Cancer Care Center and not enter the hospital.
Surgical/Procedural Patients
  • One visitor is permitted to accompany patients for their surgery/procedure. The visitor will be permitted to come into the hospital with the patient for the registration process and the preparation of the surgery/procedure.
  • When a patient is in surgery/procedure, the visitor will be asked to wait in the Surgery Lounge/Main Lobby area until the patient is finished. The visitor will speak with the physician for updates and instructions from surgery/procedure.
  • For a patient who will be discharged home the same day as the surgery/procedure, the visitor may remain in the Surgery Lounge/Main Lobby area until the patient returns to Pre/Post and may stay with patients in his or her room until discharged.

Records and billing temporary changes

We are temporarily suspending in-person medical records requests at the Grange Building and billing questions at the Genesis Resource Center. If you need copies of your medical records or have questions related to your bill, we have the following options available:

  • For any billing questions/inquiries, please call (740) 454-4335 or send an email to billingquestions@genesishcs.org
  • If you are a patient in need of your medical record for personal use, please use MyChart. If MyChart cannot be utilized, please call (740) 454-5905 to make other arrangements.
  • If you are a patient requesting your record to take to another provider visit outside of Genesis, please have your new provider call Health Information Management at (740) 454-5905. Records will be sent directly to the provider.

Employer assistance during COVID-19

As your community healthcare partner, Genesis HealthCare System is offering complimentary tools, guidance and support as you deal with the new landscape of COVID-19. We’re here to help you navigate the employee challenges, such as:

  • Establishing screening protocols
  • Monitoring employees in the workplace
  • Managing/tracking symptomatic employees and possible exposures
  • Facilitating successful return to work for your employees

Contact Genesis Employer Solutions for resources and information.



Additional resources from Genesis

Viral Syndrome and Novel Coronavirus COVID-19 (PDF)

Advice for High Risk (PDF)

Social Distancing 7 Things You Can Do (PDF)

Coping With Your Emotions Surrounding COVID-19

6 Tips to Protect Yourself Against Infections (Infographic)

Hand Washing Infographic (PDF)

About Genesis HealthCare System

Genesis is an integrated healthcare delivery system based in Southeastern Ohio. The system includes Genesis Hospital, a not-for-profit hospital in Zanesville; centers of excellence including Respiratory, Women’s & Children’s, Emergency & Trauma, Cancer Services; Neurosciences & Orthopedics; Center of Surgical Excellence; the Heart and Vascular Institute, an extensive network of more than 300 physicians; and multiple outpatient care centers throughout the region. Affiliates of Genesis include Northside Pharmacies, Northside Oxygen & Medical Equipment Company, Genesis Community Ambulance Service, Genesis Children’s Center and more. Better Begins Here.

Media Contact

Kelley Daspit, APR
Marketing & Public Relations Director

(740) 454-5913

Nancy Ring
Marketing & Media Relations Manager 
(740) 454-5913