Medical Records

We understand obtaining copies of your medical records is very important to you. Genesis has contracted with CIOX Health (an outside agency) to process all medical record requests. There are a few steps that you will need to follow before your request can be processed. Following these steps will protect your privacy and guarantee that the appropriate information is released.

In the event that you want a copy of your medical records, a Medical Authorization Form must be completed. You can obtain the form by asking your nurse for a copy or you can print one by clicking here. Delays in processing your request may occur if the authorization is not fully completed, dated and signed.

Once the authorization form is received and verified to be HIPAA compliant by CIOX Health staff, records will be processed and mailed from their corporate office in Alpharetta, Georgia. Upon receipt of records, an invoice will be included for payment. Please mail payment to the CIOX Health address listed on the invoice. For your convenience you can fax your request to (740) 454-5057 of mail it to 2951 Maple Ave., Zanesville, OH 43701, Attn: Medical Records. Records can also be obtained directly from the medical records department located at 379 Adair Ave., Zanesville, OH 43701. You will need to show identification (for example: driver's license or government issued ID) when requesting records for yourself. If requesting records for another, you will need to show legal document proving Power of Attorney or guardianship or have a signed release form if the patient is over 18 years of age.

All diagnostic imaging studies performed are kept in the Radiology department. If you need copies of imaging reports and films on CD, you will need to contact the Radiology department at (740) 454-4009.

Upon receipt of the authorization, if it is determined that the form is HIPAA compliant, your request will be processed within 5 business days. Please note that you will be charged for medical record copies if requesting for personal use, i.e. attorney, social security, etc. Records being sent directly to physicians office or other health care facility will be provided at no charge.

Charges for Copying of Medical Records

Patient

Non-Patient

Base Fee

None

$18.91

Pages

Per Paper Page

Per Microfiche Page

Per Paper Page

Per Microfiche Page

1 to 10

$0.39

$2.07

$1.24

$2.07

11 to 50

$0.39

$2.07

$0.64

$2.07

51+

$0.26

$2.07

$0.26

$2.07

If you have any questions regarding this process, please contact a CIOX Health representative by calling (740) 454-5905 (press 2) or 800-322-4762 ext. 5905 (press 2).

Pay Your Bill Online

Pay your bill quickly, easily and securely online. Verify who your bill is from, and then make a payment to the appropriate provider: Genesis HealthCare System or Genesis Emergency Physicians.

You can't pay your Genesis Medical Group bill online. Please call (740) 454-4788 for GMG.

No Insurance & Need a Doctor?

The Muskingum Valley Health Centers (MVHC) offers primary care for all ages.

You can also visit our online physician directory or contact our NurseLine at (740) 455-4949 or 800-948-4949. 

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