Patients’ Rights and Responsibilities

Rights

As a patient, you have the right to:

Receive quality medical care. You have the right to receive medical care no matter your race, sex, religion, beliefs, sexual orientation, country of birth, age, disability, ethnicity, or source of payment.

Be treated with dignity and respect. You have the right to receive care in a safe setting free of all forms of abuse, harassment, threats, discrimination, neglect, and/or revenge from those providing care to you. This includes your right to be restraint free as possible. Restraints are used only to protect patients from harming themselves or others.

Have your values and beliefs respected. You have the right to receive spiritual care. Please let us know if you have cultural or religious practices that need to be part of your care. You also have the right to have your personal items respected.

Have accessibility services. This includes having an interpreter or other form of communication if needed. You may access other services that Genesis HealthCare System offers, such as TTY machines, amplifiers, and other devices that can aid in improving communication.

Have visitors of your choice. You have the right to have visitors and communication with family and friends as long as there is no interference with your patient care or other patients’ care. You have the right to not have visitors restricted, limited, or denied based  on their race, color, national origin, religion, sex, gender identity, sexual orientation, or disability. If there are any restrictions you have the right to a full explanation. When restrictions are needed they are determined through patient and family participation. 

Know who is caring for you. You have the right to know who is caring for you and what their position is at the hospital. Please ask those caring for you for their name and line of work and the role they will be taking in your care. You have the right to know why there are any changes of the staff involved in your care. You have the right to be informed of business relationships between Genesis Healthcare System and other people or organizations participating in your care.

Complete Advance Directives. You have the right to complete advance directives that can include a living will, do not resuscitate (DNR) order, and health care power of attorney (HCPOA). The HCPOA allows you to identify another person to make decisions about your care if you are not able to. This also includes your decisions on organ and tissue donations and to have your family given the right to informed consent for donations. You have the right to be informed of Hospice Services that may be available for you and your family. You may ask for help to complete an advance directive. 

You have the right to protective services. This includes, but is not limited to, guardianship, and advocacy services.

Report concerns regarding care and safety. You have the right to report concerns or complaints about your care and safety and receive help to resolve your concerns. 

Participate in decisions about your care. You have the right to be given enough information including knowing the risks, benefits, and other options for treatment so that you can make informed decisions about you care, treatment, transfers, and services, including refusing treatment, (except in emergency situations). You have the right to have family/representative involved (as allowed by law) in care decisions when fitting. You have the right to refuse or have withdrawn life-sustaining treatment.

Receive information about the cost for your treatment and payment options. You have the right to request to examine your bill and receive an explanation of charges within the guidelines of your payment source. You have a right to know the source of repayment for services provided to you and of any limitations that may be placed upon your care. If you have questions, you may request to talk to a financial assistance counselor.

Choose whether or not you want to be part of clinical trials or research programs. If you are asked to participate you will be provided with an explanation of procedures, benefits, potential discomforts, and risks. Refusal will not alter your right to service.

Have your pain evaluated and managed. Your health care team will ask about your pain and will help you with pain management. You have the right to receive palliative (comfort) care as a form of pain management.

Consult the Ethics Committee of Genesis HealthCare System. They are available if needed to work towards a resolution of conflicts in care or treatment decisions. To do so, ask a care provider to assist you.

Expect personal privacy. You can expect personal privacy in care discussions, exams, and treatments.

Keep your medical records private. You have the right to have your medical records and plans for your care kept private. Your medical records will not be given to anyone without your consent, except when required by law or by your insurance plan.

See your medical record. Your doctor can review your medical record with you in the hospital, if you ask.  After you leave the hospital, you can call the office of Health Information Management to get your records. You can ask for changes or corrections to your record based on laws and rules.

Notification of Admission. You have the right to have a family member/representative of your choice or your own physician informed promptly of your admission to the hospital at your request.

    Responsibilities

    As a patient, you are expected to:

      Give your doctors and others treating you full information about your health and any changes you have to your condition.

      To provide all billing information needed for payment of services; to follow all insurance regulations necessary to maintain coverage; and any charges from service as promptly as possible.

      To ask your doctor/nurse what to expect regarding your pain, pain management, and pain relief options. It is also the patient’s responsibility to inform nursing staff of when pain first begins by describing the type of pain and the pain location.

      To respect the rights of other patients in regard to visitors, property, noise, and anything else that may bother another patient.

      To participate in and follow the treatment plan recommended by your physician and health care team. If you do not follow it, all goals may not be met.

      To follow the rules of Genesis HealthCare System. For example: No smoking or use of tobacco products is allowed inside or outside the hospital building by patients, visitors, and staff.

      To treat staff with thoughtfulness, respect, and dignity.

      To arrange for the security of all personal property. Genesis HealthCare System is not liable for lost or stolen items.

      To ask questions when anything is not understood

      Resolutions

      Concerns and Questions:

      We would like to help you answer any questions and get any complaint or concern resolved quickly and to your satisfaction. In order to do so we would like for you to first, share these with your nurse, social worker, doctor, or unit manager. If you are not able to solve your concerns this way or if you would like help, you may call Service Advocacy at (740) 454-5946. A representative will talk to you about your questions, concerns or complaints. They will also serve as an advocate to help with communication between you and the people involved. Although most concerns can be resolved through this process, if you feel you need more help or feel your needs would be better addressed by an outside agency, you may contact: The Ohio Department of Health (ODH) at (800) 342-0553, 246 North High Street, Columbus, Ohio, 43266.

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      No Insurance & Need a Family Doctor?

      Nurse With Child

      The Muskingum Valley Health Centers (MVHC) offers primary care for all ages.

      You can also visit our online physician directory or contact our NurseLine at (740) 455-4949 or 800-948-4949.