Patients’ Rights and Responsibilities


When you're a patient at Genesis, you have certain rights and responsibilities. Read more about them.

Nondiscrimination Policy

Genesis HealthCare System does not discriminate in the provision of services to persons with disabilities, including persons with HIV or AIDS, or persons who are associated with or have a relationship with a person with a disability. We will make reasonable modifications in policies and procedures when necessary to provide services to disabled individuals unless the modifications would fundamentally alter the nature of the services. Genesis will provide auxiliary aids and services when needed to ensure effective communication with individuals with disabilities and their companions, unless Genesis can demonstrate that provision of auxiliary aids and services would fundamentally alter the nature of the services or would result in an undue burden. Individuals with questions, concerns or complaints about this policy or the provision of services may contact Genesis’ Patient Experience department at (740) 454-5946 or sneff@genesishcs.org or its Corporate Integrity hotline at (740) 454-5555. For TDD and TTY, contact the State Relay by dialing 7-1-1 or 1-800-750-0750.

Pay Your Bill Online

Pay your bill quickly, easily and securely online. Verify who your bill is from, and then make a payment to the appropriate provider: Genesis HealthCare System or Genesis Emergency Physicians.

You can't pay your Genesis Medical Group bill online. Please call (740) 454-4788 for GMG.

No Insurance & Need a Doctor?

The Muskingum Valley Health Centers (MVHC) offers primary care for all ages.

You can also visit our online physician directory or contact our NurseLine at (740) 455-4949 or 800-948-4949.