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Genesis FirstCare Improves Patient Experience

Genesis FirstCare Improves Patient Experience

Thursday, May 4, 2017

Press Release

ZANESVILLE, OHIO (May 1, 2017) – Genesis HealthCare System recently made changes to its two Genesis FirstCare centers to improve the patient experience from the time patients enter FirstCare through billing for services. The centers transitioned to a primary care walk-in clinic from an urgent care back in January of this year. Today patients pay one primary care physician’s copay to be seen by a physician or advanced practice provider in FirstCare. Additionally, FirstCare patients now receive one consolidated bill for all physician services, necessary X-rays and radiologists’ interpretation fees. For example, a patient who visits FirstCare for a toe fracture or an ankle sprain will pay $385 before insurance payment for all services performed during that visit, including X-rays and radiologist fees.

“Improving access to care for all members of our communities is a priority for Genesis,” said Matthew Perry, president and CEO. “We recognized the need to provide our high level of quality care at a lower cost to patients who desire immediate care or do not have a primary care physician. Our patients told us how we can improve the patient experience, and we have listened. As an example, instead of receiving several bills as they have in the past, patients now receive one bill that includes FirstCare services, X-rays and radiologists’ interpretation fees. ”

“We understand there are many people in our community who place their trust in us to provide high-quality care to them and their families,” said Roger Ward, D.O., a Genesis FirstCare physician and Zanesville native. “Our team is pleased to continue providing that same level of care at a lower cost to those who need us.”

All insurances are accepted at Genesis FirstCare, including Medicare and Medicaid. Patients can come to FirstCare for a variety of illnesses and injuries, including broken bones, puncture wounds, sprains and strains, cuts, coughs, colds, allergies and ear aches among others. If a more serious medical issue arises, such as chest pain or head injury, patients can receive treatment 24/7 at the Genesis Hospital Emergency Department.

At Genesis FirstCare, X-rays are available on-site. For serious orthopedic, cardiac or other emergencies, the Genesis network offers access to a team of specialized and highly trained specialists available 24/7, such as orthopedic trauma surgeons and cardiology physicians.

Genesis FirstCare is located at 2800 Maple Ave. in north Zanesville at the Genesis HealthPlex, and also at 23 N. Maysville Pike in south Zanesville. Open from 11 a.m. to 9 p.m., seven days a week, the centers are staffed by on-site physicians and other providers at all times.

Read more about Genesis FirstCare.