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COVID-19 Update | March 18, 2020

COVID-19 Update | March 18, 2020

Thursday, March 19, 2020

Press Release

Precautions taken during the COVID-19 outbreak

All elective surgeries postponed, critical surgeries continue

Following an order from the Ohio Department of Health, as of March 19, 2020, Genesis HealthCare System, along with all other hospitals in Ohio, will postpone all surgical procedures that can be safely delayed.

Genesis will continue to perform all essential surgical procedures that address saving a patient’s life; preserving function of organ or limb; reducing metastasis or progression of a disease; or reducing severe symptoms. Surgeons’ office staff will contact patients to reschedule procedures.

Postponing elective surgeries is in response to COVID-19. This postponement enables hospitals to reduce risk to patients and providers, conserve critically short supplies of personal protection equipment and preserve inpatient beds and equipment.

Patients needing medical records

In-person medical records requests at the Grange Building and billing questions at the Genesis Resource Center are temporarily suspended. If patients need copies of their medical records or have questions related to their bill, the following options available: For any billing questions/inquiries, call (740) 454-4335 or send an email to billingquestions@genesishcs.org

Patients can also use MyChart for their medical records. Patients who need their records to take to another provider outside of Genesis should have their new provider call Health Information Management at (740) 454-5905. Records will be sent directly to the provider.

Cleaning procedures

All Genesis staff are taking an active role in wiping down surfaces frequently throughout Genesis’ facilities. While Genesis has always had extensive cleaning procedures in place, staff are performing those cleaning procedures more frequently.