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COVID-19 Update | March 18, 2020

COVID-19 Update | March 18, 2020

Wednesday, March 18, 2020

Press Release

Options to obtain medical records during COVID-19 outbreak

Zanesville, Ohio (March 18, 2020) – Genesis HealthCare System is committed to helping the community stay safe throughout the COVID-19 outbreak. As a result, Genesis has implemented measures to protect community members’ health.

In-person medical records requests at the Grange Building and billing questions at the Genesis Resource Center are temporarily suspended. If you need copies of your medical records, or have questions related to your bill, the following options available: For any billing questions/inquiries, please call (740) 454-4335 or send an email to billingquestions@genesishcs.org

If you are a patient in need of your medical record for personal use, please use MyChart. If MyChart cannot be utilized, please call (740) 454-5905 to make other arrangements.

If you are a patient requesting your record to take to another provider visit outside of Genesis, please have your new provider call Health Information Management at (740) 454-5905. Records will be sent directly to the provider.