In-person medical records requests and billing questions at the are temporarily suspended. - Genesis HealthCare System - Zanesville, Ohio

Press Releases

Published on March 18, 2020

COVID-19 Update | March 18, 2020

Options to obtain medical records during COVID-19 outbreak

Zanesville, Ohio (March 18, 2020) – Genesis HealthCare System is committed to helping the community stay safe throughout the COVID-19 outbreak. As a result, Genesis has implemented measures to protect community members’ health.

In-person medical records requests at the Grange Building and billing questions at the Genesis Resource Center are temporarily suspended. If you need copies of your medical records, or have questions related to your bill, the following options available: For any billing questions/inquiries, please call (740) 454-4335 or send an email to

If you are a patient in need of your medical record for personal use, please use MyChart. If MyChart cannot be utilized, please call (740) 454-5905 to make other arrangements.

If you are a patient requesting your record to take to another provider visit outside of Genesis, please have your new provider call Health Information Management at (740) 454-5905. Records will be sent directly to the provider.

About Genesis HealthCare System

Genesis is an integrated healthcare delivery system based in Southeastern Ohio. The system includes Genesis Hospital, a not-for-profit hospital in Zanesville; centers of excellence including Respiratory, Women’s & Children’s, Emergency & Trauma, Cancer Services; Neurosciences & Orthopedics; Center of Surgical Excellence; the Heart and Vascular Institute, an extensive network of more than 300 physicians; and multiple outpatient care centers throughout the region. Affiliates of Genesis include Northside Pharmacies, Northside Oxygen & Medical Equipment Company, Genesis Community Ambulance Service, Genesis Children’s Center and more. Better Begins Here.

Media Contact

Kelley Daspit, APR
Marketing & Public Relations Director

(740) 454-5913

Nancy Ring
Marketing & Media Relations Manager 
(740) 454-5913