Identifying Patient Needs - Genesis HealthCare System - Zanesville, Ohio

Rounding With a Purpose

One of the pillars of patient care at Genesis that impacts improved patient experience came without a price tag attached. It's not wired to the hospitals’ mainframe computer, Smiling Patient In Bednor is it wheeled into patient rooms on a cart, but it makes a significant difference for patients just the same.

Many of the nursing units at Genesis use a best-practice approach to deliver patient care – Purposeful Patient Rounding – that influences the way nurses and hospital staff interact with patients. What it means is that staff members make hourly visits to each patient’s room throughout the day. At night, staff members visit rooms every other hour.

During these room visits, staff members proactively identify patient needs: they check on a patient’s pain level, help them use the restroom and adjust their pillows or bed so they’re more comfortable. Staff members also make sure the call light, phone, trash, reading materials, etc., are all within easy reach for the patient.

Patient feedback on rounding is very positive. Patients appreciate the greater attention to their needs and tend to use their call button less. The change has also had a positive impact for hospital staff as well.

“Patients quickly learn our rounds schedule, so they can relax knowing we’ll be there soon to answer their question or bring their medications,” says Shannon Nezbeth, nurse director. “Taking a proactive approach makes much better use of our time and takes away a considerable amount of stress from patients.”