Survey of Patients' Hospital Experiences

Nurses Communication

Patients who reported that their nurses "Always" communicated well.

Genesis 76%
State Average 81%
National Average 79%

Doctors Communication

Patients who reported that their doctors "Always" communicated well.

Genesis 73%
State Average 80%
National Average 82%

Responsiveness of Staff

Patients who reported that they "Always" received help as soon as they wanted.

Genesis 66%
State Average 70%
National Average 68%

Pain Control

Patients who reported that their pain was "Always" well controlled.

Genesis 66%
State Average 71%
National Average 71%

Explained Medications

Patients who reported that staff "Always" explained about medicines before giving it to them.

Genesis 58%
State Average 64%
National Average 64%

Room Cleanliness

Patients who reported that their room and bathroom were "Always" clean.

Genesis 70%
State Average 75%
National Average 73%

Quiet Surroundings

Patients who reported that the area around their room was "Always" quiet at night.

Genesis 48%
State Average 58%
National Average 61%

Discharge Instructions

Patients at each hospital who reported that YES, they were given information about what to do during their recovery at home.

Genesis 86%
State Average 87%
National Average 85%

Overall Rating

Patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest).

Genesis 62%
State Average 72%
National Average 71%

Recommend Hospital

Patients who reported YES, they would definitely recommend the hospital.

Genesis 65%
State Average 71%
National Average 71%

Source: Hospital Compare

October 2012 through September 2013