Survey of Patients' Hospital Experiences

Nurses Communication

Patients who reported that their nurses "Always" communicated well.

Genesis 78%
State Average 80%
National Average 78%

Doctors Communication

Patients who reported that their doctors "Always" communicated well.

Genesis 73%
State Average 80%
National Average 81%

Responsiveness of Staff

Patients who reported that they "Always" received help as soon as they wanted.

Genesis 68%
State Average 69%
National Average 67%

Pain Control

Patients who reported that their pain was "Always" well controlled.

Genesis 71%
State Average 71%
National Average 71%

Explained Medications

Patients who reported that staff "Always" explained about medicines before giving it to them.

Genesis 59%
State Average 64%
National Average 64%

Room Cleanliness

Patients who reported that their room and bathroom were "Always" clean.

Genesis 71%
State Average 75%
National Average 73%

Quiet Surroundings

Patients who reported that the area around their room was "Always" quiet at night.

Genesis 50%
State Average 58%
National Average 61%

Discharge Instructions

Patients at each hospital who reported that YES, they were given information about what to do during their recovery at home.

Genesis 88%
State Average 86%
National Average 85%

Overall Rating

Patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest).

Genesis 67%
State Average 71%
National Average 70%

Recommend Hospital

Patients who reported YES, they would definitely recommend the hospital.

Genesis 68%
State Average 71%
National Average 71%

Source: Ohio Department of Health Hospital Compare

April 2012-March 2013