Patient Experience - Genesis HealthCare System - Zanesville, Ohio

Office of Patient Experience

Female patient in bed

Your health and comfort while you are at Genesis is our number one priority, and we want your experience to be the best it can be. Every member of the Genesis team stands ready to provide outstanding service to you, your family and your visitors.

If there is anything we can do to make you more comfortable during your stay, we want to know about it. Call the Office Patient Experience at (740) 454-5946 Monday through Friday from 8 a.m. to 4:30 p.m., and someone will help you. 

We Value Your Feedback

Your comments and suggestions after your visit are also important to help us continue to improve. That's why if you receive a survey, we hope you'll take a couple of minutes to complete and return it.

Patients are randomly selected to receive a customer satisfaction survey shortly after dismissal from the hospital or the outpatient cancer center. Occasionally, we also send a general survey with questions we use to compare ourselves against other hospitals throughout the United States. These results are available at We have attached copies of the surveys if you would like to review them. Please note: These are samples of the letters and surveys; the patient name and address on the letters are not an actual patient. 

Inpatient HCAHPS Survey Samples

Inpatient Pediatrics Survey Samples

Physician Office Survey Samples

Outpatient Oncology Survey Samples

We're Here to Help

We try to anticipate the needs of our patients and families, but there are times when you might have concerns or questions about your care. The Office of Patient Experience is available to assist you or your family member in addressing concerns and resolving problems. If you have concerns, questions or suggestions, you can reach our department by calling (740) 454-5946 or 800-225-7957, Monday through Friday from 8 a.m. to 4:30 p.m.

If you have a patient care or safety concern, and you feel it is not being appropriately resolved by Genesis, you may contact the following agency:

The Ohio Department of Health
Complaint Unit
246 N. High St.
Columbus, OH 43266
Phone: 800-342-0553

Pay Your Bill Online

Pay your bill quickly, easily and securely online. Verify who your bill is from, and then make a payment to the appropriate provider: Genesis HealthCare System or Genesis Emergency Physicians.

You can't pay your Genesis Medical Group bill online. Please call (740) 454-4788 for GMG.

No Insurance & Need a Doctor?

The Muskingum Valley Health Centers (MVHC) offers primary care for all ages.

You can also visit our online physician directory or contact our NurseLine at (740) 455-4949 or 800-948-4949. 

  • Sep
    10:00 AM - 11:00 AM
    Weekly pool exercise class for managing Parkinson’s disease.
  • Sep
    5:30 PM - 6:30 PM
    Genesis Rehabilitation Services is offering ways to help you control your lower back pain.
  • Sep
    10:00 AM - 11:00 AM
    Weekly pool exercise class for managing Parkinson’s disease.
  • Sep
    8:00 AM - 2:00 PM
    The purpose of the seminar is to help people with Parkinson’s and their caregivers learn more about the disease and how to manage the symptoms.