Customer Relations
Your health and comfort while you are at Genesis is our number one priority, and we want your experience to be the best it can be. Every member of the Genesis team stands ready to provide outstanding service to you, your family and your visitors.
If there is anything we can do to make you more comfortable during your stay, we want to know about it. Call our service advocacy department at (740) 454-5946 Monday through Friday from 8 a.m. to 4:30 p.m., and someone will help you.
We Value Your Feedback
Your comments and suggestions after your visit are also important to help us continue to improve. That's why if you receive a survey, we hope you'll take a couple of minutes to complete and return it.
Patients are randomly selected to receive a customer satisfaction survey shortly after dismissal from the hospital or the outpatient cancer center. Occasionally, we also send a general survey with questions we use to compare ourselves against other hospitals throughout the United States. These results are available at www.hospitalcompare.hhs.gov. We have attached copies of the surveys if you would like to review them.
We're Here to Help
We try to anticipate the needs of our patients and families, but there are times when you might have concerns or questions about your care. The service advocacy department is available to assist you or your family member in addressing concerns and resolving problems. If you have concerns, questions or suggestions, you can reach our department by calling (740) 454-5946 or 800-225-7957, Monday through Friday from 8 a.m. to 4:30 p.m.
If you have a patient care or safety concern, and you feel it is not being appropriately resolved by Genesis, you may contact the following agency:
The Ohio Department of Health
Complaint Unit
246 N. High St.
Columbus, OH 43266
Phone: 800-342-0553
