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Genesis Health Care System
 

Guidelines for Requesting Medical Records

You will need to completely fill out an authorization form  to obtain your medical record information. If the release is not fully completed, dated and signed, the copying of your records will be delayed.

Once your request is received and verified by Health Information Managment staff, Health Port (who is an outside agency) is responsible for copying and processing your records. Their procedure is as follows:

a. Health Port will send you a fee approval letter with the total charge listed for copying your records

b.  You will then be responsible for sending payment for your records to the corporate office in Alpharetta, GA. The address will be on the fee approval notice. (Please note delay in payment will cause a delay in copying your records.)

c. Upon receipt of payment to the corporate office, Health Port
(onsite at Genesis) will copy and mail your records to the address provided on
your authorization. You should receive your records approximately 7-10 business days following the receipt of payment.

Below is the list of charges for copying of medical records:            

   Patient  Patient  Non-Patient  Non-Patient
 Pages Per Paper Page Per Microfiche Page Per Paper Page Per Microfiche Page
Base Fee None None $17.48 $17.48
1 to 10 $2.84 $1.94 $1.15 $1.94
11 to 50 $0.59 $1.94 $0.59 $1.94
51+ $0.24 $1.94 $0.24 $1.94

After reviewing the above information, if you have any questions regarding this process, please contact an Information Processing Associate at 740-454-5905 #2 or 1-800-322-4762 ext 5905 #2, so we can ensure that your request is completed in a timely manner. Also for your convenience you can fax your request to 740-454-5057 or mail it to 800 Forest Ave., Zanesville, OH 43701, Attn: Medical Records.

Thank you in advance for your cooperation in this manner.

The fees for copies of Medical Records have increased in Ohio effective January 31, 2007.  Per Ohio Revised Code 3701.742, the Ohio Department of Health is required to adjust the fees that health care providers and medical records companies may charge for medical records during 2007.  For more information regarding this CPI increase, you can visit the Ohio Department of Health website at www.odh.state.oh.us.

 

 

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