Patient Satisfaction - Genesis HealthCare System - Zanesville, Ohio

Survey of Patients' Hospital Experiences

Nurses Communication

Patients who reported that their nurses "Always" communicated well.

Genesis 76%
State Average 82%
National Average 80%

Doctors Communication

Patients who reported that their doctors "Always" communicated well.

Genesis 75%
State Average 81%
National Average 82%

Responsiveness of Staff

Patients who reported that they "Always" received help as soon as they wanted.

Genesis 62%
State Average 70%
National Average 68%

Pain Control

Patients who reported that their pain was "Always" well controlled.

Genesis 67%
State Average 72%
National Average 71%

Explained Medications

Patients who reported that staff "Always" explained about medicines before giving it to them.

Genesis 58%
State Average 65%
National Average 65%

Room Cleanliness

Patients who reported that their room and bathroom were "Always" clean.

Genesis 64%
State Average 75%
National Average 74%

Quiet Surroundings

Patients who reported that the area around their room was "Always" quiet at night.

Genesis 51%
State Average 60%
National Average 62%

Discharge Instructions

Patients at each hospital who reported that YES, they were given information about what to do during their recovery at home.

Genesis 89%
State Average 88%
National Average 87%

Overall Rating

Patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest).

Genesis 63%
State Average 73%
National Average 72%

Recommend Hospital

Patients who reported YES, they would definitely recommend the hospital.

Genesis 63%
State Average 72%
National Average 71%

Source: Hospital Compare

October 1, 2014 through September 30, 2015